It is been over a year, but Sippo is now a complete matured RTC framework. Not only is able to handle several use cases, this new release comes with the expansion to multiple platforms, some new signaling engines and a robustness background that makes it a serious global actor on the RTC solutions. Also the SDK has matured to being able to cover more platforms and signaling schemas.
Sippo WAC provides now a complete clustering structure and the ability to be broken on multiple services, making it a more flexible tool on the architecture design. Now only make it easier to adapt to existing infrastructures, it also provides the ability to scale horizontally being able to support up to 70k concurrent sessions.
Other important improve is the QSS addon, an internal signaling abstraction made to simplify the multiple signaling paradigms proposed by different vendors. The specific vendor signaling is still required on the client side, but this addon allow us to keep the same SippoSDK application running on the call-oriented paradigms and also on the API room-oriented paradigms. This addon also allow Sippo to abstract the push notifications issues to interconnect PSTN/VoIP networks with the WebRTC world on terms of synchronism.
And last but not least, the Safari 11 support. With the inclusion by default on iOS 11, Apple browser is now on the WebRTC game, and Sippo is ready to join it into the party. Full support without plugins or native applications on iOS. Directly on the default Mac OSX and iOS browser. Safari 11 is now on the race.
Sippo Web Collaborator
Following the Sippo WAC and SippoSDK evolution, our UC client, the Sippo Web Collaborator provides on this version a new better look. The simple change from the three-panels UI to the two-panels (integrating the chat on the left side) could be the more visible change, but much more is in the background. On terms of UX and UI a great advance is detected on the firsts moments of the application. The group chat, favourite contacts, and the better integration of the on-call chat are some improves, but there is more.
The meetings are now abstracted being able to use multiple notifications engines (SMS or e-mail). There anonymous rooms are a simpler way to create multi-party calls, the SFU engines with the QSS add-on makes the integration with group calls something natural and comfortable. Also, there are much more customization possibilities with the new interface. Another important element: the session persistence: reload the page and your user will be logged automatically.
As SippoSDK now supports Safari 11 and MS Edge, we can confirm that this version will run on Mac OSX, iOS 11 and MS Windows default browsers. But there is more, now, we have available Sippo Web Collaborator as a native Windows desktop application (UWP: Universal Windows Platform). It will grow the family with the other already existing native applications for iOS and Android.
Sippo Click to Call
The Sippo Click to Call uses now the SippoSDK as the main tool for anonymous usage of the Sippo WebRTC platform. New uses cases are now possible and multiple improves are ready to be used. As the canvas overlay: we can now add anything to being overlaid on the customer view. So we can place now, for example a 3D object over the place focused by the customer.
The onboarding use case lead us to create integrations to deliver the complete solution as a bundle. So OCR integrations, omni-platform requirements, complete or partial recording and unattended alternatives are now at the Click to Call field of action. All under the Sippo WAC umbrella.
New features and options are now available as we merge SippoSDK with the Click to Call API. Now it is possible to create a call only with screen-sharing, linking an existing audio session with a co-browsing or sharing-desktop session. You can select to start without video, with specific cameras, using full-screen remote video (for context evaluation)… etc. At a plus, you can use SMS notification to reach customers in order to start RTC sessions.
SippoSDK supports now Safari 11 natively and MS Edge. This is especially important on this product where most of users are anonymous and do not install anything previously on their phones. Now, the native support improves the customer experience because for Apple and Win environments, it is, in fact, Click… to call.