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Ten use cases for WebRTC in telcos (2/2)
SECOND PART OF THE POST Click-to-call or Web-chats as a service The objective of a click-to-call service is to provide a button to make calls just by clicking on it from corporate websites. Calls can be routed to the IPBX of the customer or to a third-party contact center, which may be offered as a…
Alternatives to Microsoft Teams Phone for voice calls (PSTN) in MS Teams
Softphone integrado como aplicación MS Teams En esta ocasión estamos planteando una opción al margen del Microsoft Teams Phone, pero que permite igualmente realizar llamadas PSTN sin salir de la interfaz de escritorio de MS Teams. Ventajas y desventajas de una estrategia basada en un softphone integrado Las principales ventajas de esta estrategia son: La…
An interview with our product manager
(IAGO) Hi all. It’s Iago Soto from Quobis. Today we are going to talk about the new releases of Sippo. Sippo has version 2.3 in GA and we are going to discuss this with our product manager Santiago Troncoso. Hi, Santi, so we have a new release today (SANTI) Yep, we have released version 2.3…
Voice call solutions (PSTN) for MS Teams based on Microsoft Teams Phone
After the experience with Direct Routing, Microsoft came up with a third option that allows administrators to go beyond Microsoft’s Calling Plans offering, allowing them to choose from the management back office itself (Teams Operator Console), among several operators available in your region without having to take on the complexity of a Direct Routing project….
Leveraging customer care in e-commerce
by iago.soto | Sippo and WebRTC, in general, are excellent enablers to improve customer care in e-commerce websites. You have your customers using a browser to navigate and shop, so when they need to get in contact with your support, they probably prefer to use the same device. In addition, it provides a set of…
Sippo 2.4 Certification Program
On Wednesday, June 8, 2016, our product manager Santiago Troncoso and our PRM Yudani Riobó were speaking about the new features provided by release 2.4 and how to integrate Sippo in real environments. The session lasted about 2.5 hours. Sippo WebRTC Application Controller 2.4 1. Intro. Role of the WAC. Reference architecture (telcos and enterprise). Internal…
