Verified calls from your brand’s app

Establish a channel of mutual trust using Quobis SDKs to ensure brand identity and real-time user authentication.

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Bidirectional Verification

Mutual trust

Quobis Communications Platform SDKs enable you to transform a corporate application into a verified, contextual communication channel that is fully aligned with the brand .

The customer knows who is calling and the company knows exactly who is answering, eliminating security questions and identity theft.

Notificaciones accionables informan al usuario sobre la llamada de la marca

Zero-Trust Security In Communications: only when the Quobis SDK validates both ends is the communication considered secure.

Guaranteed Identity

By integrating communication within the bank or company’s own app, the user has absolute certainty of the legitimacy of the call and vice versa.

Encrypted Communications

All interactions through the SDK are encrypted by default, making it easier to comply with strict regulations.

Call context

It allows you to see not only who is calling, but also the reason for the call and a verified number before the user answers.

Maximum control over identity, UX, context, and security.

Don’t let an external algorithm decide whether your customers should answer your call. Take back control of your phone reputation with Quobis technology, while creating a secure communication experience with unparalleled brand consistency.

La pantalla del teléfono móvil muestra la información sobre la llamada ¿Quién llama? ¿Su logo?
Business to customer

Branded Calling

The device receives cryptographic proof that the call originates from the app. Only an application previously installed by the user could replicate these functionalities, thus reducing the attack surface for the spoofer.

  • Brand logo and handle
  • Ability to customize the ringtone
Acceso directo a aacceso directo a aplicación en llamada en curso
brand to customer

Live Direct Access

Through customization of the native call screen, the user is offered direct access to the branded application.

  • The call is not interrupted at any time.
  • The user proactively decides whether to log in to the app.
  • The Agent has visibility at all times over the user’s status.
El usuario puede hacer loggin usando las herramientas de autenticación nativas de su dispositivo
costumer to Brand

Zero-Knowledge Security

The agent receives the call with the user already identified through biometrics or app login, which make use of the device’s native capabilities.

  • Face ID
  • MFA
  • Local passwords keychains
brand to Customer

Security and context

Once inside the application, the user can be shown all kinds of information about the ongoing call, reinforcing their confidence in the channel and maintaining a brand consistency that is difficult to match otherwise.

  • Agent identification.
  • Reason for the call
  • Security and compliance
  • Recording in progress
  • Encryption
  • Authentication
  • Controls of the call
  • Call log
  • Date
  • Duration
  • Case ID/recording so that it can be retrieved later.
Brand to Customer

Log and compliance

Regulations like GDPR require providing access to recordings when requested by the user. Integrating this feature into your app transforms a legal mandate into an example of transparency that sets your brand apart.

  • Record of all communications between the brand and the user
  • Locate and download on-demand recordings
Customer to Brand

Inbound calls

Reduce Average Handling Time (AHT) by eliminating manual validation processes (ID, postal codes, etc.).

  • The call includes the identification of the user logged into the app.
  • The user can directly choose which department to speak to, avoiding IVR hopping.
  • Availability (presence) indicator
  • The calls are free for both parties.

Verified calling, built into your app.

The best option for companies with a well-established app

Total Control in the Hands of the Brand

With Quobis SDKs, the brand ceases to be a passive subject of third-party rules and becomes the owner of its own trusted channel.

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Explore Branded Calling

  • Branded Calling with RCS

  • Branded Calling White Paper

  • Branded Calling 2025: everything you need to know about branded calls