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Participation in WebRTC workshop in London
Quobis has participated in the Oracle Sponsored WebRTC Workshop at the Service Delivery Innovation (https://serviceinnovationevent.com/) event in London this week. This workshop was an open discussion on the WebRTC ecosystem with the main objectives of Gain basic understanding of WebRTC Get a clear view of WebRTC’s standarization Undertand the ecosystem around WebRTC Our CSO Victor Pascual…
Gobernanza en Espacios de Datos: El Desafío de Diseñar Ecosistemas Confiables y Legales
La creación de un Espacio de Datos (ED) como CallTrust DataSpace, no es solo un reto tecnológico; es también un ejercicio de diseño institucional. Para que un ecosistema sea sostenible y atraiga participantes, debe equilibrar la generación de valor con el cumplimiento estricto de la Ley de Gobernanza de Datos (DGA). Tal y como explican…
IdentityCall was shown at CTIA 2012
The booth showcased IdentityCall to service providers and voice system integrators, showing them how they can offer a new value-added call authentication services to their corporate customers (banks, insurance, health industry and public administration). To learn more about IdentitityCall by Quobis, please visit www.IdentityCall.com. About International CTIA WIRELESS® 2012 Conference & Expo May 7 & 8-10, 2012Ernest N….
Click to call, the most universal channel for communicating with customers
The click to call systems have been living with us for years. If you have ever been locked in an elevator, you have surely used a click to call system, also if the cashier has swallowed your card and you have asked for help through the intercom, or even if you have used some access control system consisting of…
Benefits of enabling a WebRTC Contact Center
WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…
SIPREC for call recording, what is it?
SIPREC the most used call recording protocol SIPREC is currently the most widely used call recording protocol. It is based on a protocol defined by the IETF and massively adopted by interconnection elements such as SBCs (such as Oracle, Ribbon or Audiocodes) and call recorders. The standard under RFC 7866 was promoted by Nice, Verint, Cisco, Unify (now…
