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WhatsApp inbound for inbound communications
WhatsApp for customer service As we have seen when reviewing the history of this platform , in its first experiences WhatsApp opted for a reactive use of WhatsApp Business, that is, that the client or end user is the one who initiates the conversation. WhatsApp is, above all, an instant messaging tool, and although information…
Sippo releases version 3.0
This version of Sippo WebRTC Application Controller advances on scalability and robustness without stop launching new features. It includes functionalities such as abstraction for MCU or SFU integration for recording and static rooms, room events storage or SMS backend. It also improves the HA and scaling architecture, the user internal architecture and the token-based authentication….
What is the role of PSTN calls in the MS Teams ecosystem?
Unified communications must still consider the use of technologies sometimes considered legacy, but which still have an inalienable validity today. MS Teams is no exception, and in order to offer a complete UCaaS solution it must coexist with traditional phone calls. Obviously between two MS Teams users the possibility of calling each other at any time…
Sippo for frontline workers
One of the key points of Sippo collaborator is the flexibility to adapt to the existing assets of the customers. UC market is mature with big players (Cisco, MS Skype for business, etc), so our role is work together with customer in those scenarios where the industry standard solutions are not convenient. Typically, these traditional…
