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Benefits of enabling a WebRTC Contact Center
WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…
Our experiences exhibiting in Shanghai
by iago.soto | We were exhibiting at the MWC Shanghai last week, the Asian edition of the GSMA MWC Barcelona, organised . This was the first edition of the summit, previously called Mobile Asia Expo. We had a booth at the Mobile World Capital Barcelona, the public institution that tries to boost Barcelona as a…
The tenth edition of European SME Expertise in 5G and Beyond includes Quobis
The new edition of the European SME Expertise in 5G & Beyond brochure includes Quobis among the 80 leading European SMEs in innovation in next-generation connectivity. This biannual brochure serves as a reference for industry, researchers, and policymakers to identify European SMEs as partners with whom to drive innovation in next-generation connectivity. This document was…
Making the TV another SIP endpoint
Don’t get this wrong, mainstream access to video calling from a big screen is hardly new. Besides Skype there have been (and are) a few options for using the TV and the living room as a spot for having personal video calls and traditionally, the common option would be to hook a device to the…
WebRTC security concerns
WebRTC was designed for peer-to-peer communication but It is possible to make WebRTC calls interoperable with other IP or legacy networks, by the use of WebRTC to SIP gateways, that have been released by Session Border Controllers and Media Gateway manufacturers, like the Oracle WSC. This environment opens up big opportunities for new services for residential…
What is the Microsoft Teams Phone?
To act as a complete UCaaS solution, Microsoft Teams needs access to the Microsoft Teams Phone. There is some confusion between technology and service (not to be confused with Microsoft calling plans “MS Calling Plans”). Microsoft Teams Phone is a Microsoft technology or product that enables call control and certain typical capabilities of a PBX in…
