The retail has its own communications challenges, and Quobis is facing some of them, particularly those that are related to workers that spend their time interacting directly with their clients around the shop.
Retail, a challenging scenario for corporate communications
Mobility, limited access to computers, short term jobs and high workers rotation, lack of time for worker onboarding process, increasing complexing of stock managing and sales (integration of e-commerce and local sales, stock distributed on different warehouses or showrooms), the need to communicate with other peers from different locations, clients or external workers frequently… All of these handicaps could be mitigated with effective real-time-communications tools embedded in mobile devices like tablets, smartphones or smartwatches.
“shopping mall” by ruihan yuan is licensed under CC BY-NC-ND 4.0
Quobis Collaborator, the UCaaS for retail
Quobis Collaborator adds real-time communication capabilities for every one as a native app for the most known OS (Android, IOS, Windows, Linux, Mac), or a web add-on compatible with desktop & mobile browsers, without the need for software installation. This universal compatibility enables multiple cases of use for front-line workers as collaborating in real-time with “desk-workers”, open time-framed communication channels to interact with external employees just sharing a link, or enabling secure and managed BYOD infrastructure for occasional o part-time workers, or to agile onboarding process of new employees.
With Quobis Communications Platform, retailers could obtain an affordable solution for these challenges without the headaches of complex IT infrastructure. Its highly flexible API and integration capabilities allow Quobis Collaborator to support environments with an existing VoIP telephony network that needs to be empowered with collaboration features, without the need for a complete replacement. For those who need a stand-alone solution, Quobis Communications Platfom could work assuming the core functionalities of a PBX reducing the complexity of the communications infrastructure.
Friendly UX with best-of-class enterprise compliance administration
Quobis Collaborator UX is truly user-friendly, easing the adoption by everyone who uses a smartphone, in addition, the back-office provides for Network Managers a strong policy administration and users activity tracking, making of Collaborator an enterprise-compliance ready solution.
Quobis Collaborator is used by large organisations that need to address challenges such as managing a distributed workforce with different roles and user permissions including full-time workers as well as contractors, project-based workers and part-time hires that are typically outside the scope of the IT department. Quobis’ customer base includes a large European fashion retailer that uses Quobis Communications Platform to extend its UC network to frontline workers, i.e. those dealing directly with customers in the store, using Apple iPod or any other SIM-less devices connected to store ́s WLAN.
The communication platform that truly gives you the control The new release of Quobis Communications Platform (Sippo 4.0) has been born under the commitment of giving full control of enterprise communications to whom must have it. Aiming to guarantee security, scalability, reliability and better usage of corporate communication resources as well as build new professional communications tools….
Quobis®, the leader in WebRTC applications, today announced at the WebRTC Exhibition and Conference in Paris that its SIPPO WebRTC Application Controller (WAC) is in general availability for the public. SIPPO WebRTC Application Controller (WAC) is a new product category that manages WebRTC applications providing seamless integration with existing OSS and BSS in NGN and IMS…
Quobis, the leader in WebRTC applications for service providers and enterprise, today announced its participation as a Partner sponsor at the WebRTC Conference & Expo, 2014, to be held December 16th-18th, 2014, at the Hotel Marriott Rive Gauche, Paris. Hosted by Upperside Conferences for the 3rd consecutive year, the event is the largest global WebRTC…
Since Henry Ford opened the doors of his factory, innovation has been part of the manufacturing and operation process of the automotive industry. During the last years, some dramatic changes have been adopted, like the usage of electric/hybrid engines, autonomous and self-driving technologies, connected vehicles and user interactivity. WebRTC one of the key technologies for…
Last week we read this article (link) from Skype about the announcement of the development of the ORTC API for WebRTC. This means that the next versions of Internet Explorer will provide real time communications capabilities but not based on the WebRTC API 1.0 as defined by the W3C that is currently adopted by Mozilla…
