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Leveraging customer care in e-commerce
by iago.soto | Sippo and WebRTC, in general, are excellent enablers to improve customer care in e-commerce websites. You have your customers using a browser to navigate and shop, so when they need to get in contact with your support, they probably prefer to use the same device. In addition, it provides a set of…
Zoom Phone and SIP interconnection
As with Microsoft Teams, Zoom has a voice traffic-oriented collaboration tool called Zoom Phone, which complements Zoom Meetings and Rooms, which became so popular in the midst of the pandemic. UCaaS models are becoming established as a way to have greater flexibility and scalability. With Zoom’s Bring Your Own Carrier (BYOC) feature , current PSTN…
Fraud mitigation in the contact center
Prevention is the best protection. That is why having a security policy that deals with the problems before they happen is primordial. A lot of these measures are widely known but they are not implemented diligently enough. We can differentiate security measures according to its scope in two big groups: Internal security policies, these are measures…
Interview with Sippo’s product manager. Release of version 2.4
Hi all. It’s Yudani Riobó from Quobis. Today we are going to talk about the new release of Sippo with our product manager Santiago Troncoso. Hi, Santi, we have a new release, the version 2.4 Hi Yudani, here it is, fresh and full of new features and improvements. What are the main objectives of this…
What is MS Teams Survivable Branch Appliance (SBA)?
MS Teams is one of the most popular collaboration platforms today. Quobis is helping service providers and enterprises to adopt the best practices to interconnect the Microsoft Phone System with their existing infrastructure. Behind this, there are several challenges, including interworking, transcoding, call ciphering and different ways to route the traffic. Quobis has been addressing these issues…
Webinar “12 ways to use webconferencing on fintech” on June 23
Thursday, June 23nd, 2016, Iago Soto, Quobis CMO, was speaking about web-conferencing in fintech and the business opportunity behind. PROGRAM User verification: Customer on-boarding Notification of credit card robbery Additional factor of authentication for critical operations Online customer support: Live support for customers looking for assistance Live support from the existing native app Live support…
