At MWC we had the opportunity to explain how Sippo is leveraging customer care in enterprises. Sippo Click to Call enables a web phone in existing web sites that allows not only to make a voice or video call with the call center of the company. Using this tool you can share your screen, allowing…
On February 16th, 2017, our colleagues Santiago Troncoso and Marcos Cereijo will be speaking about the new features provided by the release 3.0, including how to integrate Sippo in real environments. The session will last about 2 hours. You can be certified as a Quobis partner after attending this training. – Section 1: Sippo WAC…
Quobis has been recognised in the Ardan 2016 report as one of the most innovative Galician companies. Quobis has achieved the Five-Star category in the Innovation ranking of the Economic and Competitiveness report made by “Zona Franca de Vigo” in conjunction with the Galician Innovation Agency and the University of Vigo. More information: www.ardan.es/ardan/media/ejemplos/informeardangalicia2016.pdf Over the last six…
Sandra Domínguez is now 10 years old being part of the company, as an essential part of the Quobis team. She is in charge of Administration department and she has took some time to answer this interview in recognition of her dedication. Let’s get started!!! from the beginning. It’s known that sometimes in childhood kids…
Some pictures of our new headquarters in Galicia (Spain) Stories behind our new headquarters ⇒
by Yudani.Riobo | Sharing your TV experience with your friends and social community is more common each day, using smartphones and tablets at the same time you watch the content. This has coined a new term: “second screen”, the second element you use as the same time than the traditional TV. Connected TV started to…
by iago.soto | Sippo and WebRTC, in general, are excellent enablers to improve customer care in e-commerce websites. You have your customers using a browser to navigate and shop, so when they need to get in contact with your support, they probably prefer to use the same device. In addition, it provides a set of…
All the places have a history behind and this is the case of our new headquarters. We are lucky because the place is wonderful and full of stories worth sharing, so visitors are really enjoying it. BEGINNINGS The building was part of “Granxa do Louro” (farms of the river Louro), that was created in 1935…
This version of Sippo WebRTC Application Controller advances on scalability and robustness without stop launching new features. It includes functionalities such as abstraction for MCU or SFU integration for recording and static rooms, room events storage or SMS backend. It also improves the HA and scaling architecture, the user internal architecture and the token-based authentication….
Partners and end customer ask very often about the different possibilities they have to integration WebRTC-based click to call buttons with their existing architecture. Most of them are willing to use the current platforms in order optimise agents time and existing metrics. And this is possible the WebRTC call is adapted to SIP so the legacy…