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SFUs vs MCUs: which is the best way to manage multi-conferencing?
MCU the veteran and the most efficient in terms of bandwidth MCUs have been used for a long time, since the former H.323 era. Basically, it receives a stream from each participant and, after decoding, composes them into a new stream to be submitted to all the participants. So users send one stream and receive…
WhatsApp inbound for inbound communications
WhatsApp for customer service As we have seen when reviewing the history of this platform , in its first experiences WhatsApp opted for a reactive use of WhatsApp Business, that is, that the client or end user is the one who initiates the conversation. WhatsApp is, above all, an instant messaging tool, and although information…
Webinar “12 ways to use webconferencing on fintech” on June 23
Thursday, June 23nd, 2016, Iago Soto, Quobis CMO, was speaking about web-conferencing in fintech and the business opportunity behind. PROGRAM User verification: Customer on-boarding Notification of credit card robbery Additional factor of authentication for critical operations Online customer support: Live support for customers looking for assistance Live support from the existing native app Live support…
Benefits of enabling a WebRTC Contact Center
WebRTC: the most disruptive technology for the contact center world Since its inception in 2011, WebRTC had the potential of being a disruptive technology for the contact center world. The technology opens up a whole new way to communicate with customer by bringing contact centers the possibility of integrating voice, video and collaboration into any…
PCI DSS compliance in contact centres via DTMF hiding
Another high cost that was not mentioned before are the compliance costs, these translate mainly into auditing costs and administrative procedures of complex regulation. It is true that these costs do not affect all actors the same way as the level of compliance depends on the number of annual transactions, from level 1 (over 6…
Quobis outdoor camp 2015
by yudani.riobo | The Minho river, the fourth most relevant river in Iberia after Douro (Porto), Ebro and Tagus (Lisbon), delineates a section of the border of Spain and Portugal. These 70 km are supposed to be the oldest border in Europe (remaining unchanged since 1143). Despite Spain and Portugal are different countries for a long time,…
