Customer onboarding
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NEW demo: leveraging customer care and ID verification
At MWC we had the opportunity to explain how Sippo is leveraging customer care in enterprises. Sippo Click to Call enables a web phone in existing web sites that allows not only to make a voice or video call with the call center of the company. Using this tool you can share your screen, allowing…
Using Microsoft Teams Media Bypass in corporate environments
Media bypass for MS Teams: optimizing media traffic on corporate networks The success of MS Teams has generated the use of new terminology that was not common in corporate voice networks. Media Bypass is a mechanism provided by Microsoft to optimize the path of media traffic (improves performance by avoiding any of the hops). With…
Quobis participates in BDA4T project
Quobis takes part in the funded project BDA4T. This consortium is formed by the companies Coremain and Optare Solutions and the Spanish service provider R Cable. BDA4T project will develop a prototype of an integrated Big Data Analytics platform for the telecommunications sector that will allow the use of the internal data of the operators to increase their customer satisfaction,…
Key features of the WebRTC Application Controller
by iago.soto | The architecture or modules of the WebRTC Application Controller may vary from one vendor to another. In this chapter we will focus in those elements that are common to all the different implementations. We can group these features in six points. Abstraction Layer All the WACs include an abstraction layer that helps to hide the…
Call identification and verification for the banking industry
Call identification and banking industry in Spain As of today, in Spain there is no legislation around call verification and identification, besides, operators are legally bound to terminate all voice traffic they receive. This legal framework creates a scenario of legal helplessness, not only for the users but also for the banks. Spanish jurisprudence has been…
Quobis awarded at the Oracle IC in New York
Quobis has participated in Oracle Industry Connect 2018 held in New York during last week. This event brings together business leaders and experts from across industries to share deep sector expertise and strategies for innovation and organizational transformation. The event has seven industry-specific tracks for business leaders, being “Communications” the one related to the current…
