{"id":17319,"date":"2026-04-09T18:16:58","date_gmt":"2026-04-09T16:16:58","guid":{"rendered":"https:\/\/www.quobis.com\/?page_id=17319"},"modified":"2026-04-10T14:26:14","modified_gmt":"2026-04-10T12:26:14","slug":"click-to-call-guia-definitiva-webrtc","status":"publish","type":"page","link":"https:\/\/www.quobis.com\/es\/click-to-call-guia-definitiva-webrtc\/","title":{"rendered":"Click-to-Call: La Gu\u00eda Definitiva de Comunicaci\u00f3n en Tiempo Real para Empresas"},"content":{"rendered":"<style>.kb-row-layout-id17319_559d93-9e > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id17319_559d93-9e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id17319_559d93-9e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-4xl, 8rem);padding-bottom:var(--global-kb-spacing-5xl, 10rem);grid-template-columns:minmax(0, calc(55% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(45% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id17319_559d93-9e > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep{height:100px;}.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep svg{fill:var(--global-palette9, #ffffff)!important;}@media all and (max-width: 1024px){.kb-row-layout-id17319_559d93-9e > .kt-row-column-wrap{grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep{height:80px;}}@media all and (max-width: 1024px){.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id17319_559d93-9e > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep{height:60px;}.kb-row-layout-id17319_559d93-9e .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_559d93-9e alignfull has-theme-palette3-background-color kt-row-has-bg kb-divider-static wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-bottom-sep kt-row-sep-type-crvi\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,0c0,0 -270.987,98 -500,98c-229.013,0 -500,-98 -500,-98l0,100l1000,0l0,-100Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-left-golden kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col,.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_2ad6f8-37{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_2ad6f8-37 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_2ad6f8-37 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e, .wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e[data-kb-block=\"kb-adv-heading17319_7f5927-6e\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);font-size:var(--global-kb-font-size-xl, 3rem);line-height:1;font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e[data-kb-block=\"kb-adv-heading17319_7f5927-6e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e[data-kb-block=\"kb-adv-heading17319_7f5927-6e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e, .wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e[data-kb-block=\"kb-adv-heading17319_7f5927-6e\"]{font-size:80px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e, .wp-block-kadence-advancedheading.kt-adv-heading17319_7f5927-6e[data-kb-block=\"kb-adv-heading17319_7f5927-6e\"]{font-size:40px;line-height:1.2;}}<\/style>\n<h2 class=\"kt-adv-heading17319_7f5927-6e wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading17319_7f5927-6e\"><strong>Click-to-Call (C2C)<\/strong><\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34, .wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34[data-kb-block=\"kb-adv-heading17319_b240e2-34\"]{max-width:550px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34[data-kb-block=\"kb-adv-heading17319_b240e2-34\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_b240e2-34[data-kb-block=\"kb-adv-heading17319_b240e2-34\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading17319_b240e2-34 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading17319_b240e2-34\">Comunicaciones en tiempo real entre la empresa y los usuarios de sus canales digitales aprovechando la infraestructura de voz existente.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns17319_207a63-40{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns17319_207a63-40 .kt-button{font-weight:normal;font-style:normal;}.kt-btns17319_207a63-40 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns17319_207a63-40 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns17319_207a63-40\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn17319_c15ca7-b7.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn17319_c15ca7-b7 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.quobis.com\/es\/click-to-call\/\"><span class=\"kt-btn-inner-text\">Quobis Click to Call <\/span><\/a>\n\n<style>ul.menu .wp-block-kadence-advancedbtn .kb-btn17319_33035c-fa.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn17319_33035c-fa kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.quobis.com\/es\/click-to-call\/quobis-click-to-call\/\"><span class=\"kt-btn-inner-text\">Brochure<\/span><\/a>\n\n<style>ul.menu .wp-block-kadence-advancedbtn .kb-btn17319_debc60-88.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn17319_debc60-88 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/download.quobis.com\/c2c-talkdesk\"><span class=\"kt-btn-inner-text\">Case Study<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column17319_869876-84 > .kt-inside-inner-col,.kadence-column17319_869876-84 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_869876-84 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_869876-84 > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_869876-84 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_869876-84 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_869876-84{position:relative;}.kadence-column17319_869876-84, .kt-inside-inner-col > .kadence-column17319_869876-84:not(.specificity){margin-bottom:-30px;}@media all and (max-width: 1024px){.kadence-column17319_869876-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_869876-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column17319_869876-84, .kt-inside-inner-col > .kadence-column17319_869876-84:not(.specificity){margin-bottom:0px;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_869876-84\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image17319_2c452d-3f:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-bottom:0px;margin-left:0px;}.kb-image17319_2c452d-3f.kb-image-is-ratio-size, .kb-image17319_2c452d-3f .kb-image-is-ratio-size{max-width:465px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image17319_2c452d-3f.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image17319_2c452d-3f .kb-image-is-ratio-size{align-self:unset;}.kb-image17319_2c452d-3f{max-width:465px;}.image-is-svg.kb-image17319_2c452d-3f{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image17319_2c452d-3f img{width:100%;}.kb-image17319_2c452d-3f .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:60px;border-top-right-radius:60px;border-bottom-right-radius:60px;border-bottom-left-radius:0px;}.kb-image17319_2c452d-3f img.kb-img, .kb-image17319_2c452d-3f .kb-img img{border-top-left-radius:60px;border-top-right-radius:60px;border-bottom-right-radius:60px;border-bottom-left-radius:0px;}@media all and (max-width: 1024px){.wp-block-kadence-image.kb-image17319_2c452d-3f:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-left:0px;}}@media all and (max-width: 767px){.wp-block-kadence-image.kb-image17319_2c452d-3f:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-left:0px;}.kb-image17319_2c452d-3f.kb-image-is-ratio-size, .kb-image17319_2c452d-3f .kb-image-is-ratio-size{max-width:800px;width:100%;}.kb-image17319_2c452d-3f{max-width:800px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image17319_2c452d-3f kb-image-is-ratio-size\"><div class=\"kb-is-ratio-image kb-image-ratio-square\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"457\" src=\"https:\/\/www.quobis.com\/wp-content\/uploads\/2023\/10\/click-to-call-sip-webrtc.png\" alt=\"\" class=\"kb-img wp-image-12768\" srcset=\"https:\/\/www.quobis.com\/wp-content\/uploads\/2023\/10\/click-to-call-sip-webrtc.png 447w, https:\/\/www.quobis.com\/wp-content\/uploads\/2023\/10\/click-to-call-sip-webrtc-293x300.png 293w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/div><\/figure>\n\n\n<style>.kadence-column17319_5ed636-4d > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kadence-column17319_5ed636-4d > .kt-inside-inner-col,.kadence-column17319_5ed636-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:60px;border-bottom-right-radius:60px;border-bottom-left-radius:60px;}.kadence-column17319_5ed636-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_5ed636-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_5ed636-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_5ed636-4d > .kt-inside-inner-col{background-color:var(--global-palette4, #2D3748);}.kadence-column17319_5ed636-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_5ed636-4d{z-index:5;position:relative;}.kadence-column17319_5ed636-4d, .kt-inside-inner-col > .kadence-column17319_5ed636-4d:not(.specificity){margin-top:-40px;margin-right:0px;margin-left:60px;}@media all and (max-width: 1024px){.kadence-column17319_5ed636-4d > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column17319_5ed636-4d, .kt-inside-inner-col > .kadence-column17319_5ed636-4d:not(.specificity){margin-top:var(--global-kb-spacing-xs, 1rem);margin-left:0px;}}@media all and (max-width: 767px){.kadence-column17319_5ed636-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column17319_5ed636-4d, .kt-inside-inner-col > .kadence-column17319_5ed636-4d:not(.specificity){margin-top:var(--global-kb-spacing-xs, 1rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_5ed636-4d inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1, .wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1[data-kb-block=\"kb-adv-heading17319_aa4e4d-f1\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1[data-kb-block=\"kb-adv-heading17319_aa4e4d-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_aa4e4d-f1[data-kb-block=\"kb-adv-heading17319_aa4e4d-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading17319_aa4e4d-f1 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading17319_aa4e4d-f1\">el canal m\u00e1s universal de comunicaci\u00f3n<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb, .wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb[data-kb-block=\"kb-adv-heading17319_62858d-fb\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb[data-kb-block=\"kb-adv-heading17319_62858d-fb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_62858d-fb[data-kb-block=\"kb-adv-heading17319_62858d-fb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading17319_62858d-fb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading17319_62858d-fb\">Use this space to add a medium length description. Be brief and give enough information to earn a click.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id17319_0fce3d-cf > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id17319_0fce3d-cf > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id17319_0fce3d-cf > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id17319_0fce3d-cf > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id17319_0fce3d-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id17319_0fce3d-cf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_0fce3d-cf alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column17319_c834c6-8b > .kt-inside-inner-col,.kadence-column17319_c834c6-8b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_c834c6-8b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_c834c6-8b > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_c834c6-8b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_c834c6-8b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_c834c6-8b{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_c834c6-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_c834c6-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_c834c6-8b\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading\" id=\"h-click-to-call-la-guia-definitiva-de-comunicacion-en-tiempo-real-para-empresas\">Click-to-Call: La Gu\u00eda Definitiva de Comunicaci\u00f3n en Tiempo Real para Empresas<\/h1>\n\n\n\n<p>En un ecosistema digital donde la inmediatez es la moneda de cambio, el <a href=\"https:\/\/www.quobis.com\/es\/click-to-call\/\" type=\"page\" id=\"11072\"><strong>Click-to-Call (C2C)<\/strong> <\/a>se ha consolidado como el puente cr\u00edtico entre el inter\u00e9s del usuario y la conversi\u00f3n comercial, o entre una necesidad urgente y la forma m\u00e1s directa de resolverla.<\/p>\n\n\n\n<p>Detr\u00e1s de un simple bot\u00f3n \u00abLlamar ahora\u00bb reside una arquitectura compleja de <a href=\"https:\/\/www.quobis.com\/es\/2021\/05\/26\/contribuciones-de-quobis-para-la-estandarizacion-de-la-tecnologia-webrtc\/\" type=\"post\" id=\"9830\">protocolos <strong>WebRTC<\/strong><\/a>, <a href=\"https:\/\/www.quobis.com\/es\/2022\/10\/07\/el-protocolo-sip-cumple-20-anos\/\" type=\"post\" id=\"11824\">se\u00f1alizaci\u00f3n <strong>SIP<\/strong><\/a> y gateways de seguridad que garantizan una experiencia de usuario sin fricciones. En esta gu\u00eda exhaustiva, exploraremos por qu\u00e9 el Click-to-Call es el canal m\u00e1s universal de comunicaci\u00f3n y c\u00f3mo las empresas est\u00e1n transformando su atenci\u00f3n al cliente mediante esta tecnolog\u00eda.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);box-shadow:15px 15px 0px 0px var(--global-palette1, #3182CE);}.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-content-wrap{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kb-table-of-content-nav.kb-table-of-content-id17319_a3c025-f7 .kb-table-of-content-wrap{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}<\/style>\n\n<style>.kb-row-layout-id17319_0c7b19-e4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id17319_0c7b19-e4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id17319_0c7b19-e4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id17319_0c7b19-e4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id17319_0c7b19-e4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id17319_0c7b19-e4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_0c7b19-e4 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column17319_f887c1-8b > .kt-inside-inner-col,.kadence-column17319_f887c1-8b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_f887c1-8b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_f887c1-8b > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_f887c1-8b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_f887c1-8b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_f887c1-8b{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_f887c1-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_f887c1-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_f887c1-8b\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\" id=\"h-que-es-el-click-to-call\">\u00bfQu\u00e9 es el Click-to-Call?<\/h2>\n\n\n\n<p>El <strong>Click-to-Call<\/strong> es una tecnolog\u00eda que permite a los usuarios iniciar una llamada de voz o video directamente desde una interfaz digital (p\u00e1gina web, aplicaci\u00f3n m\u00f3vil, correo electr\u00f3nico o anuncio) sin necesidad de marcar manualmente un n\u00famero de tel\u00e9fono.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Quobis Click to call\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/gdmsTO4sT78?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Existen varias soluciones tecnol\u00f3gicas a la hora de implementar un click to call. Las principales son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click-to-call mediante enlace \u00abtel:\u00bb (Protocolo telef\u00f3nico est\u00e1ndar)<\/li>\n\n\n\n<li>Click-to-call basado en WebRTC<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-click-to-call-mediante-enlace-tel\">Click-to-call mediante enlace \u00abtel:\u00bb <\/h3>\n\n\n\n<p>Muchos sitios web m\u00f3viles incluyen un enlace que, al pulsarlo, abre el marcador (dialer) del tel\u00e9fono con el n\u00famero de la empresa ya escrito (por ejemplo <a href=\"tel:986 91 16 44\" type=\"tel\" id=\"tel:\">986 91 16 44<\/a>). Simplemente es un atajo para que el usuario use su red de telefon\u00eda tradicional (PSTN). Implica costes de llamada para el usuario (a menos que sea un 900) y el abandono de la navegaci\u00f3n web para ir a la aplicaci\u00f3n de tel\u00e9fono. Adem\u00e1s tiene implicaciones a nivel de privacidad, ya que el usuario revela su n\u00famero de tel\u00e9fono al realizar la llamada desde el dialer que tenga configurado en su dispositivo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-click-to-call-basado-en-webrtc\">Click-to-call basado en WebRTC<\/h3>\n\n\n\n<p>Un C2C WebRTC como nuestra propia soluci\u00f3n <a href=\"https:\/\/www.quobis.com\/es\/click-to-call\/\" type=\"page\" id=\"11072\">Quobis Click to Call<\/a>, permite realizar una llamada VoIP directamente desde el navegador (sin marcar un n\u00famero ni salir de la web) usando la conexi\u00f3n a internet. No requiere instalar software adicional y utiliza el micr\u00f3fono y los altavoces de la computadora o m\u00f3vil para la comunicaci\u00f3n en tiempo real. De esta manera la empresa puede ofrecer al usuario llamadas totalmente gratu\u00edtas y an\u00f3nimas.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfEn qu\u00e9 se diferencia un C2C de un Callback (llamada de retorno)?<\/h2>\n\n\n\n<p>Esta es la alternativa con la que m\u00e1s se confunde el C2C. En un sistema de Callback, el usuario introduce su n\u00famero de tel\u00e9fono en un formulario web. El sistema recibe la solicitud, la pone en cola y, cuando un agente est\u00e1 libre, la centralita lanza una llamada hacia el n\u00famero del cliente y otra hacia el agente, uni\u00e9ndolas.<\/p>\n\n\n\n<p>El Callback requiere que el cliente tenga una l\u00ednea telef\u00f3nica f\u00edsica o m\u00f3vil activa y disponible. El Click-to-Call , basado en WebRTC, utiliza el propio navegador y la conexi\u00f3n de datos del dispositivo para establecer la llamada de voz o video instant\u00e1neamente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-por-que-un-click-to-call-basado-en-webrtc-es-superior\">\u00bfPor qu\u00e9 un Click-to-Call basado en WebRTC es superior?<\/h2>\n\n\n\n<p>Nuestra soluci\u00f3n no es solo un bot\u00f3n; es una capa de comunicaci\u00f3n integrada que ofrece:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Adaptabilidad:<\/strong> C\u00f3decs de audio avanzados como <strong>Opus<\/strong>, que se ajustan din\u00e1micamente al ancho de banda.<\/li>\n\n\n\n<li><strong>Gratuidad Universal:<\/strong> Al viajar por el canal de datos, no tiene costes de tarificaci\u00f3n adicional para el usuario, incluso en contextos internacionales.<\/li>\n\n\n\n<li><strong>Seguridad nativa:<\/strong> Cifrado obligatorio mediante SRTP y DTLS.<\/li>\n\n\n\n<li><strong>Prevenci\u00f3n de Fraude:<\/strong> La suplantaci\u00f3n de identidad es pr\u00e1cticamente imposible porque la llamada se inicia en un contexto de marca seguro (dentro de la app o web oficial).<\/li>\n\n\n\n<li><strong>Contexto<\/strong>: A diferencia de una llamada tradicional, el agente de Quobis recibe informaci\u00f3n de contexto: qu\u00e9 p\u00e1gina estaba viendo el cliente, su historial de navegaci\u00f3n o si ya hab\u00eda intentado realizar una compra.<\/li>\n\n\n\n<li><strong>Capacidades Multimedia<\/strong>: Una sesi\u00f3n puede escalar de audio a v\u00eddeo o compartici\u00f3n de pantalla sin interrumpir la conexi\u00f3n, algo imposible con otros m\u00e9todos como un \u00abcallback\u00bb tradicional o un link \u201cTel:\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Click to call, la revoluci\u00f3n en inbound calling\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/3TGoigSXhAMArsXwyGHCNm?si=C-DUCsx2RVqLV0rZVCiaKA&amp;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id17319_e386c6-23 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id17319_e386c6-23 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id17319_e386c6-23 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id17319_e386c6-23 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id17319_e386c6-23 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id17319_e386c6-23 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_e386c6-23 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column17319_dd3951-a4 > .kt-inside-inner-col,.kadence-column17319_dd3951-a4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_dd3951-a4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_dd3951-a4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_dd3951-a4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_dd3951-a4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_dd3951-a4{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_dd3951-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_dd3951-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_dd3951-a4\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81, .wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81[data-kb-block=\"kb-adv-heading17319_7ee5eb-81\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81[data-kb-block=\"kb-adv-heading17319_7ee5eb-81\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_7ee5eb-81[data-kb-block=\"kb-adv-heading17319_7ee5eb-81\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading17319_7ee5eb-81 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading17319_7ee5eb-81\">\u00bfC\u00f3mo funciona t\u00e9cnicamente un click to call basado en WebRTC?<\/h2>\n\n\n\n<p>Un sistema Click-to-call (C2C) basado en WebRTC permite establecer una comunicaci\u00f3n multimedia (voz y v\u00eddeo) en tiempo real directamente desde un navegador o app, sin que el usuario tenga que marcar un n\u00famero o instalar software adicional.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">La Arquitectura de un Sistema Click-to-Call<\/h3>\n\n\n\n<p>Un sistema C2C no es solo un bot\u00f3n en el frontend; requiere una infraestructura de se\u00f1alizaci\u00f3n y media robusta. Los componentes principales son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Captura de Medios desde el navegador (Browser):<\/strong> El navegador utiliza APIs de JavaScript (como getUserMedia) para acceder a la c\u00e1mara y el micr\u00f3fono del usuario de forma nativa.<\/li>\n\n\n\n<li><strong>Servidor de Se\u00f1alizaci\u00f3n<\/strong>: WebRTC no define c\u00f3mo se intercambia la informaci\u00f3n de control. Se utiliza un canal de se\u00f1alizaci\u00f3n para intercambiar informaci\u00f3n cr\u00edtica entre los extremos (ofertas y respuestas SDP) para negociar capacidades como c\u00f3decs y resoluci\u00f3n. En Quobis, solemos utilizar SIP sobre WebSockets o REST APIs para negociar la llamada.<\/li>\n\n\n\n<li><strong>Servidores STUN\/TURN<\/strong>: Esenciales para el \u00abNAT Traversal\u00bb. Sin ellos, las llamadas fallar\u00edan en el 90% de las redes corporativas tras cortafuegos.<\/li>\n\n\n\n<li><strong>Gateway SIP-WebRTC:<\/strong> Convierte la se\u00f1alizaci\u00f3n WebRTC a SIP para que la llamada pueda ser entregada a centralitas (PBX) o sistemas de contact center (ACD) tradicionales.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n de Medios y Transcodificaci\u00f3n: <\/strong>Esta funci\u00f3n (realizada por el WAC en una arquitectura basada en QCP o, opcionalmente, por un SBC) se encarga de que el audio sea compatible entre extremos. Por ejemplo, traduce el c\u00f3dec Opus (nativo del navegador) a G.711 (est\u00e1ndar de las centralitas PBX), garantizando que la comunicaci\u00f3n sea fluida independientemente de la tecnolog\u00eda del receptor.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Infraestructura y Protocolos<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WebRTC API Gateway (o Servidor de Se\u00f1alizaci\u00f3n)<\/strong>: Act\u00faa como el elemento de red que gestiona la l\u00f3gica de la sesi\u00f3n, la autenticaci\u00f3n y la interconexi\u00f3n (interworking) entre el tr\u00e1fico del navegador y los protocolos de telefon\u00eda tradicional (SIP\/IMS).<\/li>\n\n\n\n<li><strong>Seguridad:<\/strong> Las comunicaciones est\u00e1n cifradas por defecto mediante protocolos como DTLS (para la se\u00f1alizaci\u00f3n) y SRTP (para el flujo de medios), garantizando la privacidad.<\/li>\n\n\n\n<li><strong>C\u00f3decs de Audio y V\u00eddeo:<\/strong> Se suelen utilizar est\u00e1ndares abiertos como Opus para audio de alta definici\u00f3n y VP8\/VP9 o H.264 para v\u00eddeo.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Flujo de Llamada<\/h3>\n\n\n\n<p>Visualicemos un flujo de llamada en una infraestructura de click to call basada en la tecnolog\u00eda de Quobis:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>El usuario hace clic en el bot\u00f3n de la web\/app.<\/li>\n\n\n\n<li>El WAC verifica la disponibilidad de agentes.<\/li>\n\n\n\n<li>La llamada se entrega v\u00eda SIP trunk al sistema de telefon\u00eda de la empresa.<\/li>\n\n\n\n<li>El agente recibe la llamada en su terminal habitual (tel\u00e9fono IP, softphone o cliente WebRTC como Quobis Collaborator).<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"967\" height=\"1024\" src=\"https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image-967x1024.jpeg\" alt=\"\" class=\"wp-image-17326\" style=\"aspect-ratio:0.9443498581205141;width:628px;height:auto\" srcset=\"https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image-967x1024.jpeg 967w, https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image-283x300.jpeg 283w, https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image-768x813.jpeg 768w, https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image-1450x1536.jpeg 1450w, https:\/\/www.quobis.com\/wp-content\/uploads\/2026\/04\/image.jpeg 1540w\" sizes=\"auto, (max-width: 967px) 100vw, 967px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Informaci\u00f3n de contexto<\/h3>\n\n\n\n<p>A diferencia de una llamada tradicional, el C2C permite enviar metadatos junto con la llamada, como la URL de origen, geolocalizaci\u00f3n, idioma del navegador o informaci\u00f3n del cliente desde un CRM, lo que permite un enrutamiento m\u00e1s inteligente.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id17319_bf022f-d7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id17319_bf022f-d7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id17319_bf022f-d7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id17319_bf022f-d7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id17319_bf022f-d7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id17319_bf022f-d7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_bf022f-d7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column17319_2619e0-a0 > .kt-inside-inner-col,.kadence-column17319_2619e0-a0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_2619e0-a0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_2619e0-a0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_2619e0-a0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_2619e0-a0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_2619e0-a0{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_2619e0-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_2619e0-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_2619e0-a0\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f, .wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f[data-kb-block=\"kb-adv-heading17319_f6e9f7-0f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f[data-kb-block=\"kb-adv-heading17319_f6e9f7-0f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_f6e9f7-0f[data-kb-block=\"kb-adv-heading17319_f6e9f7-0f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading17319_f6e9f7-0f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading17319_f6e9f7-0f\">Formas de implementaci\u00f3n de un Click to Call basado en WebRTC<\/h2>\n\n\n\n<p>Para implementar un bot\u00f3n de Click to Call basado en WebRTC, tienes tres caminos principales: utilizar un servicio de terceros (CPaaS) que te proporcione el c\u00f3digo listo para usar; construirlo desde cero utilizando la API de WebRTC; o utilizar los SDKs de Quobis Communications Platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Usar un proveedor de servicios (CPaaS)<\/h3>\n\n\n\n<p>Es la forma m\u00e1s sencilla para empresas, aunque tambi\u00e9n la que ofrece menor flexibilidad. Plataformas cloud como Vonage, Twilio, o AudioCodes permiten generar un bot\u00f3n funcional en pocos pasos, a trav\u00e9s de un backoffice configuras el destino (extensi\u00f3n de centralita o n\u00famero SIP), escoges las opciones de personalizaci\u00f3n b\u00e1sicas (colores, textos, horarios de atenci\u00f3n) e insertas el snippet JavaScript en el c\u00f3digo HTML de tu web.<\/p>\n\n\n\n<p>Es la mejor opci\u00f3n si buscas un modelo de pago por uso (cr\u00e9ditos) y no te importa que tus datos de voz pasen por una nube p\u00fablica de terceros. Se escala r\u00e1pido pero puede volverse costosa con mucho volumen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-desarrollo-desde-cero-via-open-source-webrtc-api\">Desarrollo desde cero v\u00eda Open Source (<a href=\"https:\/\/webrtc.org\/?hl=es-419\" type=\"link\" id=\"https:\/\/webrtc.org\/?hl=es-419\">WebRTC API<\/a>)<\/h3>\n\n\n\n<p>Si eres un desarrollador experimental o una startup con presupuesto cero que solo necesita comunicaci\u00f3n entre dos navegadores, sin importar la conexi\u00f3n con tel\u00e9fonos fijos o m\u00f3viles, ya que la conexi\u00f3n SIP con centralitas aportar\u00eda bastante complejidad a tu proyecto.&nbsp;<\/p>\n\n\n\n<p>Si decides programarlo t\u00fa mismo, la arquitectura requiere montar servidores STUN\/TURN y de se\u00f1alizaci\u00f3n, y la responsabilidad sobre la seguridad del servicio es tambi\u00e9n tuya.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Usar los SDKs de Quobis Communications Platform<\/h3>\n\n\n\n<p>La <a href=\"https:\/\/www.quobis.com\/es\/communication-platform\/\" type=\"page\" id=\"8877\">Quobis Communication Platform (QCP)<\/a> ofrece una \u00abtercera v\u00eda\u00bb que se sit\u00faa entre el desarrollo propio y la soluci\u00f3n cerrada, permitiendo una integraci\u00f3n profunda en infraestructuras corporativas cr\u00edticas. Para agilizar la implementaci\u00f3n del servicio hemos creado una alternativa \u201clow-code\u201d del <a href=\"https:\/\/www.quobis.com\/es\/communication-platform\/quobis-sdk\/\" type=\"page\" id=\"9012\">SDK<\/a> (<a href=\"https:\/\/www.quobis.com\/es\/click-to-call\/\" type=\"page\" id=\"11072\">Quobis Click to Call<\/a>) para que implementes f\u00e1cilmente la funcionalidad de llamada en tu web o app, delegando en Quobis la complejidad del despliegue y mantenimiento de los servicios que soportan esa funcionalidad.<\/p>\n\n\n\n<p>Al permitir despliegues tanto en la nube como on-premise, ofrece un nivel de control sobre la privacidad de los datos que las soluciones gen\u00e9ricas de terceros no suelen garantizar<\/p>\n\n\n\n<p>Es la opci\u00f3n de grado corporativo. Encaja perfectamente si tu empresa ya tiene una centralita (Avaya, Cisco, Genesys, Asterisk) y quieres que las llamadas web entren en tus colas de agentes con toda la informaci\u00f3n del cliente integrada.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Buenas pr\u00e1cticas<\/h2>\n\n\n\n<p>Para que tu implementaci\u00f3n del click to call sea eficaz debes considerar estas recomendaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Visibilidad<\/strong>: aseg\u00farate de que el bot\u00f3n es visible y su funcionalidad est\u00e1 claramente identificada para el usuario. Puedes generar diferentes botones para contactar con diferentes departamentos de tu empresa, reduciendo el uso de IVRs o filtros intermedios con la llamada activa.<\/li>\n\n\n\n<li><strong>Contextualizaci\u00f3n<\/strong>: No es solo una llamada. Puedes enviar metadatos (la p\u00e1gina que est\u00e1 viendo el usuario, su ID de cliente si accede al servicio bajo registro) directamente al agente.<\/li>\n\n\n\n<li><strong>Fallback<\/strong>: Si el navegador no soporta WebRTC (raro hoy en d\u00eda) o el usuario deniega permisos, ofrece un formulario de \u00abTe llamamos nosotros\u00bb.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading has--font-size\" id=\"h-casos-de-uso-y-valor-anadido\">Casos de uso y valor a\u00f1adido<\/h2>\n\n\n\n<p>La implementaci\u00f3n de Click-to-Call no es solo una decisi\u00f3n t\u00e9cnica, es una decisi\u00f3n de negocio respaldada por datos que beneficia especialmente a arquitecturas de contact center complejas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sector Seguros:<\/strong> Empresas que han implementado C2C en su \u00e1rea de clientes han visto un incremento del 22% en la resoluci\u00f3n de dudas en el primer contacto.<\/li>\n\n\n\n<li><strong>E-commerce:<\/strong> La posibilidad de hablar con un experto mientras se visualiza un producto reduce el abandono del carrito de compra en un 15%.<\/li>\n\n\n\n<li><strong>Soporte T\u00e9cnico<\/strong>: Reducci\u00f3n de costes operativos al evitar el uso de l\u00edneas 900 internacionales.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Click to call en contact centres\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/l3DLxAzenps?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-17319_c0ce11-7d .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-17319_c0ce11-7d .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-17319_c0ce11-7d\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id17319_45acae-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id17319_45acae-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id17319_45acae-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-md, 2rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id17319_45acae-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id17319_45acae-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id17319_45acae-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id17319_45acae-77 alignfull has-theme-palette3-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col,.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column17319_c62d9b-c5{position:relative;}@media all and (max-width: 1024px){.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column17319_c62d9b-c5 > .kt-inside-inner-col{padding-bottom:var(--global-kb-spacing-md, 2rem);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column17319_c62d9b-c5\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32, .wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32[data-kb-block=\"kb-adv-heading17319_8e5652-32\"]{font-size:var(--global-kb-font-size-sm, 0.9rem);font-style:normal;text-transform:uppercase;}.wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32[data-kb-block=\"kb-adv-heading17319_8e5652-32\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_8e5652-32[data-kb-block=\"kb-adv-heading17319_8e5652-32\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<div class=\"kt-adv-heading17319_8e5652-32 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading17319_8e5652-32\">\u00daltimas noticias sobre Click to Call<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b, .wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b[data-kb-block=\"kb-adv-heading17319_f55935-6b\"]{margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-bottom:var(--global-kb-spacing-md, 2rem);font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b[data-kb-block=\"kb-adv-heading17319_f55935-6b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading17319_f55935-6b[data-kb-block=\"kb-adv-heading17319_f55935-6b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading17319_f55935-6b wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading17319_f55935-6b\">Sigue todas las novedades click to call en nuestro blog.<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns17319_afa1e6-79{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns17319_afa1e6-79 .kt-button{font-weight:normal;font-style:normal;}.kt-btns17319_afa1e6-79 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns17319_afa1e6-79 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns17319_afa1e6-79 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns17319_afa1e6-79 .kt-btn-wrap-0 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class=\"wp-block-kadence-postgrid kt-blocks-post-loop-block alignnone kt-post-loop17319_51b87e-a9 kt-post-grid-layout-grid \"><div class=\"kt-post-grid-layout-grid-wrap kt-post-grid-wrap\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"data-item-selector=\".kt-post-masonry-item\" aria-label=\"Post Carousel\"><article class=\"kt-blocks-post-grid-item post-13838 post type-post status-publish format-standard has-post-thumbnail hentry category-webinar-es tag-click-to-call tag-contact-center tag-webinar\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-none kt-feat-image-mobile-align-top\"><div class=\"kt-blocks-post-grid-item-inner\"><header><h4 class=\"entry-title\"><a href=\"https:\/\/www.quobis.com\/es\/2023\/10\/05\/webinar-10-razones-para-integrar-click-to-call-en-contact-centers\/\">[Webinar 25 Octubre 2023] 10 razones para integrar click to call en contact centers<\/a><\/h4><div class=\"kt-blocks-post-top-meta\"><span class=\"kt-reading-time-wrap\"><span class=\"kt-reading-time\"> <span class=\"kt-reading-time-label\">Reading Time:<\/span> 1 <span class=\"kt-reading-time-postfix\">minute<\/span> <\/span><\/span><\/div><\/header><div class=\"entry-content\"><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><article class=\"kt-blocks-post-grid-item post-12529 post type-post status-publish format-standard has-post-thumbnail hentry category-noticias-es tag-bpo tag-c2c tag-click-to-call tag-contact-center tag-inbound\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-none kt-feat-image-mobile-align-top\"><div class=\"kt-blocks-post-grid-item-inner\"><header><h4 class=\"entry-title\"><a href=\"https:\/\/www.quobis.com\/es\/2023\/07\/06\/click-to-call-el-canal-mas-universal-de-comunicacion-con-clientes\/\">Click to call, el canal m\u00e1s universal de comunicaci\u00f3n con clientes<\/a><\/h4><div class=\"kt-blocks-post-top-meta\"><span class=\"kt-reading-time-wrap\"><span class=\"kt-reading-time\"> <span class=\"kt-reading-time-label\">Reading Time:<\/span> 9 <span class=\"kt-reading-time-postfix\">minutes<\/span> <\/span><\/span><\/div><\/header><div class=\"entry-content\"><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><article class=\"kt-blocks-post-grid-item post-13921 post type-post status-publish format-standard has-post-thumbnail hentry category-evento tag-click-to-call tag-contact-center-3 tag-eventos\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-none kt-feat-image-mobile-align-top\"><div class=\"kt-blocks-post-grid-item-inner\"><header><h4 class=\"entry-title\"><a href=\"https:\/\/www.quobis.com\/es\/2023\/05\/26\/evento-junio-1-expocontact-2023\/\">[Evento Junio 1] Expocontact 2023<\/a><\/h4><div class=\"kt-blocks-post-top-meta\"><span class=\"kt-reading-time-wrap\"><span class=\"kt-reading-time\"> <span class=\"kt-reading-time-label\">Reading Time:<\/span> 2 <span class=\"kt-reading-time-postfix\">minutes<\/span> <\/span><\/span><\/div><\/header><div class=\"entry-content\"><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><\/div><\/div><!-- .wp-block-kadence-postgrid --><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Click-to-Call (C2C) Comunicaciones en tiempo real entre la empresa y los usuarios de sus canales digitales aprovechando la infraestructura de voz existente. el canal m\u00e1s universal de comunicaci\u00f3n Use this space to add a medium length description. Be brief and give enough information to earn a click. Click-to-Call: La Gu\u00eda Definitiva de Comunicaci\u00f3n en Tiempo&#8230;<\/p>\n","protected":false},"author":9,"featured_media":12780,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-17319","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Click-to-Call 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