Autor: Iago Soto

Quobis awarded at the Oracle IC in New York

Quobis has participated in Oracle Industry Connect 2018 held in New York during last week.

This event brings together business leaders and experts from across industries to share deep sector expertise and strategies for innovation and organizational transformation. The event has  seven industry-specific tracks for business leaders, being “Communications” the one related to the current Quobis alliance with Oracle. Nevertheless, we kept also a close look into other interesting areas such as  energy and utilities, financial services and insurance where Quobis has joint success stories with Oracle.
The most heard word in the show was by far “Digital Enterprise” and how the business leaders need to address that transformation. There is no discussion that the three pillars that sustain that transformation are “Customer Experience”, “Network Evolution” and “Digital Business”. We heard real-life experience of success stories that clearly show how the world is continuously changing and how technologies is killing old business while opening new ones. We could confirm during the sessions and networking events that our portfolio currently meets the needs of those three pillars, and how the rest of the Oracle solutions and also the cloud can expand and complete our offering.
In addition, Quobis was recognized with a “Company Specialization Award”, presented by Carl D’Costa and received by Elias Carrera -Quobis CEO- and Alvaro Ramirez – Sales Manager US & LATAM.
We are looking forward to attending Oracle OIC next year!

Sat2car project: Quobis provides real-time communications on cars

Quobis is taking part of Sat2Car project with the objective of implementing a system for connected vehicle services via satellite communications.

Quobis is contributing to the design and implementation of a set of multimedia services based on WebRTC and our solution Sippo wac. It will allow real time communications integrated in the board screen of the car and it will provide assistance and videoconference services to users from a professional assistance service.

The main functionalities will be audio/video conference to an agent that can provide customer service or assurance services among others. This application will also provide data from the car to the agent like GPS location, speed, etc. In case of a crash, the videoconference will be established automatically. Besides, an infotainment and travel entertainment service will be implemented in the customer application to allow the access to video content both for entertainment and support services.

Sat2Car project is being coordinated by Egatel with Quobis, Altia, Peugeot Citroen Automóviles España and Hispasat as partners. It started in 2016 and now its final phase begins with the integration tasks to get the results at the end of 2018.

Some weeks ago the intermediate review meeting was held in Las Palmas (Spain) with very interesting results and some individual use cases available. For the final review, a car with the satellite communication system integrated will be available for demonstrations.

WEBINAR: How IoT expands real-time communications borders

Next Wednesday June 6th, 2018 Quobis will be speaking for 30 minutes about WebRTC and Internet of Things. Register for free below.

In this webinar we’ll explore different use cases of Internet of Things where WebRTC can play an active role, improving communications, adding multimedia capabilities or just making things work.  After starting with a review of the state of the art of WebRTC on IoT, we’ll focus on use cases and references.

 

Module 1:  State of the art of WebRTC for IoT

  • What’s new with WebRTC
  • Browsers and devices supported
  • Usage of data-channel for data communication
  • Architecture of Sippo
  • Introducing Sippo IoT SDK

We’ll explore the new advances on web communications and how this can fit on remote operations, explaining why WebRTC is appropriate as a framework to manage communications on IoT projects.

 

Module 2: Applications of RTC on IoT domain

  • Tele-health (mixing voice/video with data sources)
  • Industry 4.0
  • Connected car
  • Home automation and security
  • Video evaluation with smart glasses
  • Drones and robots

This module is focused in how WebRTC can play a role in differente IoT ecosystems, providing abstraction of device fragmentation, adding multimedia communications easily or just exposing standard APIs to allow third parties to develop apps.

 

Module 3: References on IoT domain

On the last module we disclose some references based on the use cases of the previous module and we’ll leave some time for Q&A.

 

Wednesday, June 6th, 2018

Select your preferred option

Sippo wac v4 to be announced at IMS World (London)

Quobis, the leader in real-time communication apps for the web, announced it will be exhibiting at IMS World event, to be held on April 25 – 26 in London (UK).

Quobis’ booth (#10)  will showcase how the launch of a new release of Sippo wac. This is a telco-class real-time communication application server for the exposure of network APIs.

Sippo wac provides tools for developers to create real-time communication apps while managing all the complexity related to IMS integration, device-fragmentation, AAA interconnection, service enablement and troubleshooting and user management.

 

“We repeat as exhibitors at the IMS World event, the best place in Europe to talk about IMS solutions” explains Iago Soto, Chief Marketing Officer of Quobis  “For us, it is going to be a great opportunity to announce the new release of Sippo wac, as the best architecture to expose via WebRTC the capacities ans services of telcos”.

Companies interested in arranging an appointment with Quobis should send an email to info@quobis.com. To learn more about Sippo , please visit www.quobis.com

Quobis reorganises enterprise offering

Quobis has announced the new portfolio for telcos and enterprises at the Mobile World Congress of Barcelona. For enterprises this includes two different solutions: Sippo collaborator and Sippo hub. More information in the docs attached.

Sippo collaborator defined as an enterprise-grade multi-device unified communication suite fully-connected with existing customer PBXs and call center platforms. Sippo collaborator provides a complete set of advance features like video conferencing, call recording and integration of messaging and presence with different vendor platforms.

This is the natural evolution of former Sippo Web Collaborator, now running in different platforms including native apps for mobiles, and focused on integration and orchestration with PBXs like Cisco CUCM of Skype for business.  The goal is to make internal communications (among employees) more flexible (supporting all devices, networks and with a complete set of multimedia capabilities).

Sippo hub as an enterprise-grade server that enables companies with customer-care applications based on multimedia real time communications. The goal is to defeat the challenges of digital transformation while keeping the existing call center infrastructure.  Sippo hub provides prebuild use cases and modules and an open API/SDK to support/build tools like video ID verification, video evaluation, document review, among others.

(examples of prebuilt use cases)

 

This is a smart combination of different former solutions, like the Sippo WAC (that hosted the applications and SDK to build application) and Sippo Click to Call and Sippo Web Collaborator, as applications for customers and agents. Now we have a wrapped solutions that includes everything needed for the deployment, including pre-built use cases and a complete set of SDKs to build new ones really fast.

This is the right tool to accommodate the existing contact center infrastructure to support video and collaboration (screensharing, cobrowsing, etc), with no need to change anything.

Sippo with Nokia at the Enterprise Connect 2018 in Orlando

Sippo was the client and application server used by Nokia to showcase the WebRTC support of their new SBC.

As a standard-based network element that hides the complexity behind the real field deployments of the technology, Sippo is the right to extend to the web existing services and create new ones.  Sippo architecture manages the fragmentation of browsers, devices (including smartphone support), gateways or existing elements in the core network, while offers an API to enable companies and services providers with the possibility  to develop new applications.

Pictures from the show:

Quobis to exhibit at the ITexpo East 2018

Quobis, the leader in real-time communication apps for the web, today announced it will be exhibiting at ITexpo, to be held on February 13 to 16 in Fort Lauderdale (Florida).

Quobis’ booth (#118)  will showcase how the launch of a new product called Sippo hub, an enterprise-grade server that enables companies with customer-care applications based on multimedia real time communications to defeat the challenges of digital transformation while keeping the existing call center infrastructure.

Sippo hub provides prebuilt use cases and modules and an open API/SDK to support/build tools like video ID verification, video evaluation, document review, among others.

 

“This means our first participation at the ITexpo East, so this is the ideal place for launching a new product,” explains Iago Soto, Chief Marketing Officer of Quobis  “For us, it is going to be a great opportunity to explain how Sippo is the best architecture to deal with the digital transformation challenge. We want to show to the industry the opportunities that Sippo brings.”.

Companies interested in arranging an appointment with Quobis should send an email to info@quobis.com. To learn more about Sippo , please visit www.quobis.com

About Quobis

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises.

Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller.

Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications

The company is headquartered in Vigo, Spain with partners throughout the world.

Exhibiting at the MWC Barcelona

NEW! Social event: Running meetup on Mon 26th. More info: run.quobis.com

NEW! Social event:  Quobis tapas party on Wed 28th . More info: tapas.quobis.com

Quobis, the leader in real-time communication apps for the web, today announced it will be exhibiting at Mobile World Congress 2018, to be held on February 26 to March 1, 2018 in Barcelona (Spain).

Quobis’ booth (CS60, booth #2) at the Spanish Pavilion will showcase the new portfolio of Sippo for the telco and enterprise market. While the enterprise portfolio will be disclosed at the ITexpo event in Fort Lauderdale two weeks before the MWC, the telco portfolio will have its premiere in Barcelona.

The new portfolio includes the evolution of Sippo WAC is an standard-based network element that hides the complexity behind the real field deployments of the technology, in terms of fragmentation of browsers, devices (including smartphone support), gateways or existing elements in the core network, while offers an API to enable telcos to expose network capacities and help third parties to develop new applications.

An mobile application for telcos will be announced at the show, trying to defeat the challenge that VoLTE, VoWifi or OTT based services means for telcos and carriers.

“Mobile World Congress is one of the largest shows of this kind in the world” explains Elias Perez, Chief Executive Officer of Quobis  “For us, it is going to be a great opportunity to showcase the potential of the web communications for customers and partners. We want to show to the industry the opportunities that Sippo brings.”.

Quobis’ booth will host different two state-of-the-art demos of WebRTC, from customer care enabling tools for the enterprise market to new mobile applications for telcos.

  • LEVERAGING CUSTOMER CARE IN ENTERPRISES: Focused on an enterprise, we’ll show how Sippo can leverage customer care with some examples of processes digitalised. Sippo help to defeat the challenge of digital transformation enabling different use cases like: remote video evaluation, customer ID verification, assistance to navigate, co-browsing and others.
  • TELCO-FOCUSED OTT SERVICES  Thinking on residential users of telcos, we’ll be showcasing how Sippo can complement the OTT/VoLTE strategy of telcos and carriers, providing multi-device support and UI flexibility, while the telco can take advantage of the network capacities and interconnectivity with the IMS/telco core.

Companies interested in arranging an appointment with Quobis should send an email to mwc@quobis.com. Pre-scheduled meeting will be held at the 5L11MR (meeting room in the Hall 5, see map below)

To learn more about Quobis and the Sippo family , please visit www.quobis.com

Booth location

 

 

About Quobis

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises.
Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller.
Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications
The company is headquartered in Vigo, Spain with partners throughout the world.

Release of Sippo version 3.1

It is been over a year, but Sippo is now a complete matured RTC framework. Not only is able to handle several use cases, this new release comes with the expansion to multiple platforms, some new signaling engines and a robustness background that makes it a serious global actor on the RTC solutions. Also the SDK has matured to being able to cover more platforms and signaling schemas.

Sippo WAC

Sippo WAC provides now a complete clustering structure and the ability to be broken on multiple services, making it a more flexible tool on the architecture design. Now only make it easier to adapt to existing infrastructures, it also provides the ability to scale horizontally being able to support up to 70k concurrent sessions.

Other important improve is the QSS addon, an internal signaling abstraction made to simplify the multiple signaling paradigms proposed by different vendors. The specific vendor signaling is still required on the client side, but this addon allow us to keep the same SippoSDK application running on the call-oriented paradigms and also on the API room-oriented paradigms. This addon also allow Sippo to abstract the push notifications issues to interconnect PSTN/VoIP networks with the WebRTC world on terms of synchronism.

And last but not least, the Safari 11 support. With the inclusion by default on iOS 11, Apple browser is now on the WebRTC game, and Sippo is ready to join it into the party. Full support without plugins or native applications on iOS. Directly on the default Mac OSX and iOS browser. Safari 11 is now on the race.

[DOWNLOAD: Release Notes Sippo WAC 3.1]

 

Sippo Web Collaborator

Following the Sippo WAC and SippoSDK evolution, our UC client, the Sippo Web Collaborator provides on this version a new better look. The simple change from the three-panels UI to the two-panels (integrating the chat on the left side) could be the more visible change, but much more is in the background. On terms of UX and UI a great advance is detected on the firsts moments of the application. The group chat, favourite contacts, and the better integration of the on-call chat are some improves, but there is more.

The meetings are now abstracted being able to use multiple notifications engines (SMS or e-mail). There anonymous rooms are a simpler way to create multi-party calls, the SFU engines with the QSS add-on makes the integration with group calls something natural and comfortable. Also, there are much more customization possibilities with the new interface. Another important element: the session persistence: reload the page and your user will be logged automatically.

As SippoSDK now supports Safari 11 and MS Edge, we can confirm that this version will run on Mac OSX, iOS 11 and MS Windows default browsers. But there is more, now, we have available Sippo Web Collaborator as a native Windows desktop application (UWP: Universal Windows Platform). It will grow the family with the other already existing native applications for iOS and Android.

[DOWNLOAD: Release Notes Sippo Web Collaborator 3.1]

 

Sippo Click to Call

The Sippo Click to Call uses now the SippoSDK as the main tool for anonymous usage of the Sippo WebRTC platform. New uses cases are now possible and multiple improves are ready to be used. As the canvas overlay: we can now add anything to being overlaid on the customer view. So we can place now, for example a 3D object over the place focused by the customer.

The onboarding use case lead us to create integrations to deliver the complete solution as a bundle. So OCR integrations, omni-platform requirements, complete or partial recording and unattended alternatives are now at the Click to Call field of action. All under the Sippo WAC umbrella.

New features and options are now available as we merge SippoSDK with the Click to Call API. Now it is possible to create a call only with screen-sharing, linking an existing audio session with a co-browsing or sharing-desktop session. You can select to start without video, with specific cameras, using full-screen remote video (for context evaluation)… etc. At a plus, you can use SMS notification to reach customers in order to start RTC sessions.

SippoSDK supports now Safari 11 natively and MS Edge. This is especially important on this product where most of users are anonymous and do not install anything previously on their phones. Now, the native support improves the customer experience because for Apple and Win environments, it is, in fact, Click… to call.

[DOWNLOAD: Release Notes Sippo Click to Call 3.1]

reTHINK project concludes with excellent results

After thirty months of work and excellent collaboration, the reTHINK consortium have reached the end of this successful project. The main goal of reTHINK was to design and prototype a new Web-centric P2P Service Architecture enabling dynamic trusted relationships among distributed applications called “Hyperties” that support use-cases beyond commoditized telephony such as contextual and social communications, M2M/IoT and content oriented services. This project will enable any type of service delivery through specialized end-to-end network quality commitments, powered by specialized P2P and/or Cloud services (delivered as SaaS, PaaS or IaaS). As a result of the project, there is a framework available that provides the tools to build a global real-time decentralized communication infrastructure where services are inherently interoperable.

Quobis contributed to the design and implementation of this framework and also to the demonstration of a set of use cases based on the framework. The participation in the use cases of the project also helped to identify some opportunities in new and existing markets. In this sense, Quobis —in cooperation with Deutsche Telekom, Fraunhofer FOKUS and Eurescom— aim at commercialization results of reTHINK in the context of smart city applications.  The German cities of Hamburg and Berlin have indicated interest in building a smart city application based on the Hyperty concept. The latter reTHINK partners are looking for additional funding to proceed on hardening reTHINK developments towards a large-scale commercial deployment, and to add additional features based on the cities’ needs.

Meanwhile, Quobis aims to integrate some of the project results in its current WebRTC solutions portfolio, concretely as part of the Sippo solution which is mainly targeted to service providers, both designing Sippo features to integrate new services based on reTHINK results, as updating Sippo APIs to allow the integration of Hyperty-based services in IMS networks.

Outcomes from our participation at the NEM Summit

We had the chance to explain the role of WebRTC (and Sippo) at the last NEM Summit in Madrid (Spain). WebRTC is the appropriate technology for quick deployment of services that want to add some type of interaction with the users. After explaining the core characteristics of the technology, from the point of view of user applications, we were explaining some of the use cases where it fits:

  • Video calls from legacy TV
  • Live contributors
  • Interactive TV
  • Social TV
  • Gambling and betting
  • Electronics Sports
  • Hospitality services

Some of these slides are available in this webinar:

WEBINAR: WebRTC for TV broadcasting and online streaming

 

With more that 120+ attendees and 40+ speakers, some of the presentations were really interesting. This is the case of Doug Williams from BT, that was explaining a really interesting project called 2immerse

Home page

With the idea to improve the social relations sharing content, more or less related to our Social TV environment.

 

Another interesting presentation came from UPM (Polytechnic University of Madrid) via Pedro López Velasco with an interesting presentation on HbbTV 2.0.1 and how is promoting interactivity with the content, so it’s providing a network-oriented proposal competing with our approach based on WebRTC.

 

Finally we’d like to remark the presentation from VTT and the FLAME project, with an interesting architecture to promote new services for the media ecosystem.

Buy vs build dilemma with Sippo

Sippo is the name of a WebRTC product family authored by Quobis which includes the following products:

  • Sippo WebRTC Application Controller (or Sippo WAC): the server which provides the services.
  • Sippo WebRTC Apps: reference web applications which leverage the main features provided why the WAC. Two current application available:
    • Sippo Web Collaborator: Reference enterprise WebRTC softphone
    • Sippo Click To Call: Reference customer contact WebRTC softphone

While the Sippo WAC is the element that manage all the complexity for launching the service, like:

  • Multi signaling mechanisms
    • SIP over WebSockets (RFC 7118)
    • JSON over WS APIs
    • REST-based APIs
  • Identity Management
  • User provisioning
  • Security Control
  • Policy Control
  • Statistics and logging
  • Address book synchronization
  • Browser abstraction layer

The applications are build on top of SippoJS, a Javascript API that is downloaded to the user’s browsers, thus containing all the signaling stacks and WebRTC media API calls

SippoJS API supports a complete set of signaling stacks, including both standards-based and vendor-specific ones. That means that the applications built on top of the SippoJS API are capable of communicating with different gateways from different vendors without changing the code. That is one of the benefits of using SippoJS API as it hides the complexity of the underlying signaling plane and provides a single and simple-to-use javascript API to the applications.

An example of pre-built application is Sippo Web Collaborator, a fully-featured corporate client with advanced capabilities that works with the Sippo WAC, with key features like:

– Rich communications suite that support different unified communication methods with no need to install or update anything in the user devices.

– Features to manage seamless integration with existing NGN, IMS or VoIP networks of services providers or enterprises.

– APIs to manage user provisioning, OSS and BSS.

– Carrier-class high availability solution with fully standards based features.

– Also available as application for smartphones.

 

But in some scenarios, this type of pre-build applications is not enough as customer as demanding some specific features like fully-integration on existing mobile applications or third party applications like agents suites  of contact center platforms.

Using the Sippo building-blocks is the best way to accommodate the flexibility that the customer is demanding to and effective time-to-market strategy, as you will take advantage of code, modules and functionalities that have been developed previously.

To learn more about the different possibilities to have your application ready-to-use, please ask you representative at Quobis.