Quobis is a leading European company, well-known as one of the pioneers in the deployment of WebRTC technology, after being involved in the release of the industry-first application server. Today, this technology is being used to offer advanced communications capabilities for call centers: video collaboration, multiconference, click-to-call buttons, mobile assistance or instant messaging.
Meet Quobis at MWC Barcelona at Hall Congress Square, booth #CS30, to learn more about Quobis’ strategy for retail in the digital transformation era and the outputs of the latest R&D projects about 5G Technology.
Don´t miss our after work party «Quobis and Tapas» on Wednesday 26 (20:00 to 23:00) at restaurant Carlitos.
Quobis Collaborator for Retail
Quobis’ booth (#CS30) will showcase a demo of Collaborator re-designed for retail workers. Quobis Collaborator lets first-line workers be permanently connected with their peers or workers of other functional areas such as logistics, human resources, customer care…even with clients. Quobis Collaborator is also a real-time communications bridge between “offline shops” and connected clients, that brings rich communications features as video conference, instant messaging or voice IP callings just sharing a link with customers without the need of any software installation.
Network managers could easily make on-boarding of new or temporary workers without effort, even incorporating BYOD strategies. Quobis´ Collaborator provides powerful administration tools to manage user’s roles, create groups, assign features as inbound/outbound PSTN calls, chat, voice IP communications or monitoring activity of any element in the network.
Quobis, will be showcasing its collaboration solution for deskless workers at ITEXPO, held February 12-14, 2020 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the communications and business transformation event where influential buyers gather to make their purchase decisions. Meet Quobis at ITEXPO at booth #216 to learn more about Quobis’ strategy for retail in the digital transformation era.
Schedule a meeting at your convenience with Quobis at ITEXPO:
Iago will talk about how retail is evolving, and how flexibilization of communications is becoming a standard. How enterprises can break all communication barriers between customers and professionals just by sharing a link, without software installations or high demanding device requirements.
The communication platform that truly gives you the control
The new release of Quobis ́ Unified Communications Platform (Sippo 4.0) has been born under the commitment of giving full control of enterprise communications to whom must have it. Aiming to guarantee security, scalability, reliability and better usage of corporate communication resources as well as build new professional communications tools.
Sippo steps forward from its competitors, easing a solid and granular user policy administration (enabling or disabling functionalities by individual i.e. video calls, chats, PSTN calls), creating predefined meeting rooms for groups of frequent coworkers… , billing & cost control and usage tracking thought a brand new visual administration interface called Sippo manager.
Interoperability by design
In Sippo 4.0 interoperability between PSTN, VoIP, web and applications is warranted by default. The frontier between PSTN phone calls, VoIP and WebRTC are thinner thanks to “SIP parallel leg”, a proprietary Quobis technology that provides fully-integration with the existing assets, extending to Sippo the PBX functionalities ( group calls, incoming call transference, communication from IP-enabled phones to traditional phones…) and giving unified control of the different endpoints to network managers
Better performance with mobile native apps
Native SDK for IOS and Android grant better performance for mobile applications, delivering a seamless experience in web environments, desktop or mobile devices (Android or IOS). New possibilities for BYOD use cases are open with the new SDKs.
New instant messaging functionalities (chat) meet consumerization phenomena, bringing to the corporate user those tools already familiar and demanded, as chat history, chat groups, push notifications in addition to other popular features as sharing archives or voice and video call integration.
Enterprise compliance and security:
GDPR compliance, data protection & security by design. Sippo solutions are deployed based on customer premises, assuming at the beginning security policies. There is no dispersed «cloud data» and all information is handled into the customer network. All user data is stored at the Sippo database, no information is sent to third party services and all network requests are logged into a specific «access» log.
A new developer cloud-sandbox is also available for trials and proofs of concept with customers and partners. Try all services exposed vía APIs, build your own UC multi-device client, add features like user groups and chat history and test the new use cases that Sippo offers to leverage your customer care tools.
Just register here to try all the new features of Sippo 4.0.
The retail has its own communications challenges, and Quobis is facing some of them, particularly those that are related to workers that spend their time interacting directly with their clients around the shop.
Retail, a challenging scenario for corporate communications
Mobility, limited access to computers, short term jobs and high workers rotation, lack of time for worker onboarding process, increasing complexing of stock managing and sales (integration of e-commerce and local sales, stock distributed on different warehouses or showrooms), the need to communicate with other peers from different locations, clients or external workers frequently… All of these handicaps could be mitigated with effective real-time-communications tools embedded in mobile devices like tablets, smartphones or smartwatches.
Sippo, the real-time collaboration solution for retail
Sippo adds collaboration capabilities for every platform as a native app for the most known OS (Android, IOS, Windows, Linux, Mac), or a web add-on compatible with desktop & mobile browsers, without the need for software installation. This universal compatibility enables multiple cases of use for front-line workers as collaborating in real-time with “desk-workers”, open time-framed communication channels to interact with external employees just sharing a link, or enabling secure and managed BYOD infrastructure for occasional o part-time workers, or to agile onboarding process of new employees.
With Sippo, Quobis´ WebRTC-enabled UC suite, retailers could obtain an affordable solution for these challenges without the headaches of complex IT infrastructure. Its highly flexible API and integration capabilities allow Sippo collaborator to support environments with an existing VoIP telephony network that needs to be empowered with collaboration features, without the need for a complete replacement. For those who need a stand-alone solution, Sippo collaborator could work assuming the core functionalities of a PBX reducing the complexity of the communications infrastructure.
Friendly UX with best-of-class enterprise compliance administration
Sippo collaborator UX is truly user-friendly, easing the adoption by everyone who uses a smartphone, in addition, the back-office provides for Network Managers a strong policy administration and users activity tracking, making of Sippo an enterprise-compliance ready solution.
Sippo collaborator is used by large organizations that need to address challenges such as managing a distributed workforce with different roles and user permissions including full-time workers as well as contractors, project-based workers and part-time hires that are typically outside the scope of the IT department. Quobis’ customer base includes a large European fashion retailer that uses Sippo collaborator to extend the UC network to frontline retail workers, i.e. those dealing directly with customers in the store, using Apple iPod or any other SIM-less devices connected to store ́s WLAN.
Quobis returns to IBC to show how Real-Time Communications could revolutionize the role of the TV for the connected home and hospitality.
Connected TV is leading the connected home trend, in addition, multitasking audiences usually do simultaneous content consumption from TV and mobile devices like smartphones and tablets. In this context, Quobis through his proprietary technology Sippo offers an effective way to orchestrate communications from different sources (i.e: family or friends, tv shows, service providers… ) to any connected device (mobile, web, pc, doorbells, TV…).
The strategic location of TV into audience homes, opens a bunch of opportunities to create new services and to engage audiences:
Interactive TV: audiences and shows could communicate between them in real-time, using different synchronous or asynchronous streams to send diverse content to each device (i.e receiving a call from a fictional character while you are watching them making a call in the TV ), bringing exponential increasing of audience engagement, and open the door to new creative way of entertainment.
The TV has a communication hub: users have become more demanding with the quality, ease of use, and modes of communication.
Consumer-grade Smart Huddle Room: your tv always ready to have a high-quality video conference with remote peers. Easy to use thanks voice interfaces.
TV-phone and TV-doorbell: with Sippo it’s possible to attend /make calls from analog phone lines, mobile phones or operate your doorbell without moving out of your couch.
TV as message board: to receive notifications and alerts: person to person, machine to person (i.e when your washer machine or your oven ends its programs ), content to the audience (receive personalized messages from your favorite tv-shows)
Social TV: watch your favorite tv-shows with the company of remote peers.
QUOBIS was celebrating its 13th anniversary this summer. This is a special year, as we have reached the threshold of 50 employees (currently 55), becoming a medium-size company. This was a long journey since we started in 2006.
QUOBIS´ journey: from telephony engineering services to real-time communications technology provider
During these years we have focused our activities on real-time communications.
In 2006 we started to build communications platforms based on Asterisk (an open-source solution to build PBXs), for medium-sized companies closed to our headquarters.
Soon, we realized the opportunity of SIP trunking (to connect corporate PBX to telcos, instead of using legacy technologies of analog or PRI lines), where we could help to provide professional services for the integration of Session Border Controllers. This opened up the possibility of working with larger companies (including most of the top 20 companies in Spain)
We kept the activities with Asterisk and other open-source communications tools as a second line of business, focused on building media server ad-hoc functionalities for special requirements.
Early contributors to WebRTC technology: building the new standard
In 2012 we started to work with WebRTC. This was not casual, as this technology was announced as the biggest change in the real-time communication world for the last years and some vendors (including manufacturers of session border controllers) were launching solutions to interconnect the WebRTC signaling and media to SIP. As we started in the early stages of the technology, we spent some time working on standardization and we detected a business opportunity of building our own application server for WebRTC (Sippo).
A big step forward: Becoming technology owners of Sippo
This means one of the biggest challenges for Quobis, moving from a service company to develop our own products. This represented not only building a team of developers, quality assurance and product management, as we had to change our marketing and operation processes.
Growing together: from local to the global organization
We moved from a company providing service to local (mostly in Spain) companies to having a global market, making deals with partners and resellers, adopting English for communication, having a presence in worldwide events, etc.
This helped us to increase the results, incomes and team members but, at the same time, we make some efforts to maintain the philosophy of a small company. Being more than 50 is difficult, but we like to be transparent in our management, providing information about the performance of the company, the biggest challenges in the short-term, current activities and projects with customers, etc. that help all the team to be involved in the project.
After working hard, it’s time to play hard
In QUOBIS we are used to celebrating things, as we like to stop for a while for small parties (birthdays, welcomings of new employees, etc). This is something we did for the anniversary, enjoying some pastries and cakes together. This year we added a quiz based on Kahoot with some funny questions about the company and local facts. The winner won a leisure trip to a resort with his family.
In addition, we used this event to select the destination of the IX Quobis Outdoor Camp. This event is something similar to a company day but with no internal motivational speeches or so. We just travel together to a place to do an activity together.
This year we selected A Illa de Arousa, a fantastic island in one of the bays of Galicia. There, we split the team into groups of 6 in order to participate in a gymkhana with three different parts: first, we had to search, in bikes, for some hidden clues along the islands, thanks to a treasure map; second, a kayak in pairs to go to Areoso (a mystic island around 1 mile to A Illa), just to get another part of the map; third, finally we needed to find the final clue just running. In addition, we had some time to enjoy the local food in one of the restaurants.
Since Henry Ford opened the doors of his factory, innovation has been part of the manufacturing and operation process of the automotive industry. During the last years, some dramatic changes have been adopted, like the usage of electric/hybrid engines, autonomous and self-driving technologies, connected vehicles and user interactivity.
WebRTC one of the key technologies for the next generation of cars
WebRTC can be one of the key technologies for connected cars, adding a communication layer to this challenging industry.
The global market for connected cars is expected to grow by 270 percent by 2022, according to a new report. More than 125 million passenger cars with embedded connectivity are forecast to ship worldwide between 2018 and 2022,
Today, most of the vehicles include some kind of onboard computer and screen, that helps the driver to control a wide range of functions of the car, including GPS and cruise control and some indicators about the performance of the car. In addition, mobile phones can be easily connected to the car (i.e., Carplay from Apple for iOS) adding more value to the user experience. For instance, it’s possible to send and receive Whatsapp messages using voice recognition tools, with no need to touch the screen while driving.
WebRTC can be integrated into embedded devices
Today, WebRTC is one of the technologies adopted by over-the-top players and communication service providers (Google hangouts, Skype web, etc), with browser and mobile application versions. In addition, WebRTC can be integrated into embedded devices, which opens up the possibility to build new use cases in IoT, including verticals like telemedicine (adding multimedia to medical devices), intercoms, set-top-boxes, etc.
The adoption of webRTC by cars is interesting to boost user interactivity. Now, most of the onboard computers and personal mobile devices support WebRTC, so they are ready to manage real-time communications. Quobis had the chance to work in this field in the R&D project Sat2car, along with PSA Peugeot Citroen and other industry stakeholders.
Video assistance for car-sharing, car-pooling, and rental
One of the use cases consists of providing assistance and videoconference services to users of a professional or pay-per-use fleet.
WebRTC provides functionalities like audio/video conference with customer service of the car manufacturer, assurance services or fleet manager or event audio/video conference between users. This helps drivers, that are not familiar with the car, to access the support services.
Real-time communications can be also adopted for adding a supervisor mode. As an example, the driver of a fleet or car-sharing company can be contacted from a smartphone for supervision (from parents, fleet manager, end customer, etc.). In this scenario, car information (speed, GPS, load weight, etc.) and cameras can be available for communication, so car owners can have some type of control of the behavior of the driver and performance of the car. In this case, different cameras for specific zones (driver cabin, cargo cabin, etc.) can be used for supervision.
Another use case for WebRTC is an emergency call where a WebRTC client is running in the Car PC or onboard unit. As an example, the video from the car can be recorded in 5 minutes buffer mode. The driver or a crash sensor can activate an emergency call to customer service or emergencies, allowing them to have access to the video from the car and to the sensor’s information (speed, GPS, etc.) in real-time. Others (police, the insurance company,….) can receive automatically the recording of the last 5 minutes. In addition, in case of an emergency, drivers near the emergency location receive a notification to be careful or asking for help or assistance.
Assistance in case of overtakes
Another possibility is real-time video transmission to provide better assistance in case of overtakes. Imagine large vehicles or vans that could transmit real-time video from frontal camera to the onboard units of vehicles just behind in order to facilitate overtaking. For instance, large vehicles can have a stick in the rear of the vehicle to notify drivers that they provide this feature (i.e. message: “Video car enabled – use my license plate number to connect to my front camera). This connection could be automatically in the car has a camera and the truck a stick with a QR code. In any case, as this communication is critical, security procedures will be included to validate the veracity of video source and remove/reduce video delays.
WebRTC and the autonomous car
For the moment, we have been talking about traditional cars but this is even more interesting for autonomous cars. Users will be available to work from the car, so interactivity will be even more important. Provide tools for entertainment or just connectivity to work from the vehicle will be one of the demands of this new market.
There are different use cases for these vehicles. As an example, one of the use cases is when the driver recovers the car control because of working areas (or difficulties in the interpretation of video to take decisions autonomously), car information is transmitted to the central service. This video can be used as learning material, taking into account the actions of the driver.
Another possibility for connected and legacy cars are notification system. For instance, some events can be detected by the camera from the car in real-time and transmitted to a notification system that generates alarms or notifications to the drivers in the same area: traffic jams, accidents, emergency, parking availability, etc. There are some current tools to expose this type of issues (i.e. Google Maps or Waze) but they lack of real-time feedback.
Prosody is an XMPP server implementation in Lua aiming to be easy to set up and configure, efficient with system resources and easy to be extended by developers to quickly add new features or prototype new protocols.
XMPP is an open and standard-based protocol for chat and messaging. Quobis is using XMPP as it’s the best way to implement flexible and secure messaging tools, fully compliant with GDPR and with all the advanced features that today implement the leader OTT services. In addition, this opens up new possibilities to connect and federate to other messaging services.
Quobis is using Prosody to provide chat capabilities to its Sippo products. This is currently supported by Sippo collaborator and in the Sippo platforms. This allows us to add easily required features and customizations for our use cases.
The customizations that may be of interest to other Prosody users have been contributed back to the community as Prosody modules. You can find more information at: https://prosody.im/
One of the key points of Sippo collaborator is the flexibility to adapt to the existing assets of the customers. UC market is mature with big players (Cisco, MS Skype for business, etc), so our role is work together with customer in those scenarios where the industry standard solutions are not convenient.
Typically, these traditional solutions meet 90% of the requirements of «standard» workers. These workers are usually called «office workers» or «knowledge workers», and are characterized by having a corporate PC, corporate phone, corporate directory account, corporate email, corporate token, etc.
But, these solutions are heavy when you want to apply them to workers with a different role, such us:
Fleet drivers (trucks, buses, etc …)
Personnel of retail companies (supermarkets, supermarkets, fashion chains, etc …)
Health workers (nurses, assistants, orderlies, ambulance drivers, etc …)
These workers are often called in various ways (field workers, frontline workers, deskless workers, non-office workers, «on-the-go» workers, etc …) and represent a very high percentage of workers (more than «Desk workers») that, in general, are disconnected from the IT solutions of the company (including the UC strategy).
Using Sippo collaborator we have a huge opportunity to serve this market, which until now has been «forgotten» but in which it is already beginning to have competition from startups and large corporations (Microsoft Teams and Facebook Workplace mainly). In our case, we have some advantages based on well-known references, our ability to interconnect to the existing assets (active directories, SIP interconnection, etc), the possibility to run in ad-hoc devices (smart-watches, etc) and our expertise in ‘democratizing’ UC (making things really easy to adopt).
In addition, our current focus on deployments on-premises (for GDPR compliance) and our native support of voice & video communications make Sippo a good choice comparing with cloud-based messaging tools.
More information: Analysis from 451 Research: «Second-wave mobility: how mobile-native communications enables the virtual workforce»
Quobis, the leader in real-time communication apps for the web, today announced it will be exhibiting at Mobile World Congress 2018, to be held on February 25 to February 28, 2019 in Barcelona (Spain).
Quobis’ booth (CS50, booth #41) at the new area of the Spanish Pavilion will showcase the new portfolio of Sippo for the telco and enterprise market.
The new portfolio includes the evolution of Sippo wac is an standard-based network element that hides the complexity behind the real field deployments of the technology, in terms of fragmentation of browsers, devices (including smartphone support), gateways or existing elements in the core network, while offers an API to enable telcos to expose network capacities and help third parties to develop new applications.
In addition, Sippo collaborator has been adapted to feel the gap of GDPR regulation, helping enterprises to have their own messaging tool while keeping al the data under control while keeping the integration with existing PBXs, call center platforms or third party solutions (including federating presence, chat, contact list and voice and video communications).
“Mobile World Congress is one of the largest shows of this kind in the world” explains Elias Perez, Chief Executive Officer of Quobis “For us, it is going to be a great opportunity to showcase the potential of the web communications for customers and partners. We want to show to the industry the opportunities that Sippo brings.”.
Quobis’ booth will host different two state-of-the-art demos of WebRTC, from enabling tools for the enterprise market to new applications in the IoT era.
MESSAGING AND GDPR COMPLIANCE: Focused on an enterprise, we’ll show how Sippo can leverage employee communications providing a complete control about the data exchange. Sippo help to defeat the challenge of adopting the new regulation while keeping the user experience and adoption.
REAL-TIME COMMUNICATION ON IOT With a specific use case, using one of our existing customers, we’ll explore how WebRTC helps an intercom device to make a voice and video call with a C++ implementation. WebRTC running in small devices, using our C++ opens new possibilities with exciting use cases.
Companies interested in arranging an appointment with Quobis should send an email to firstname.lastname@example.org. Pre-scheduled meeting will be held at the 5L15MR (meeting room in the Hall 5, see map below)
To learn more about Quobis and the Sippo family , please visit www.quobis.com
Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises. Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller. Today, this element is part of the core network of different telcos worldwide.
In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communicationsThe company is headquartered in Vigo, Spain with partners throughout the world.
Quobis was demonstrating Sippo videoconferencing tool running in an onboard unit of PSA (Peugeot Citroën group) as a result of the R&D project Sat2car. Connectivity was tested from different places and network conditions in order to validate this technology for different use cases on connected cars.
Role of Quobis in Sat2car
Quobis is taking part of Sat2Car project with the objective of implementing a system for connected vehicle services via satellite communications.
Quobis is contributing to the design and implementation of a set of multimedia services based on WebRTC and our solution Sippo wac. It will allow real time communications integrated in the board screen of the car and it will provide assistance and videoconference services to users from a professional assistance service.
The main functionalities will be audio/video conference to an agent that can provide customer service or assurance services among others. This application will also provide data from the car to the agent like GPS location, speed, etc. In case of a crash, the videoconference will be established automatically. Besides, an infotainment and travel entertainment service will be implemented in the customer application to allow the access to video content both for entertainment and support services.
Egatel with Quobis, Altia, Peugeot Citroen Spain and Hispasat as partners. It started in 2016 and finishes at the end of 2018.