Autor: Iago Soto

Quobis to exhibit at the ITexpo East 2018

Quobis, the leader in real-time communication apps for the web, today announced it will be exhibiting at ITexpo, to be held on February 13 to 16 in Fort Lauderdale (Florida).

Quobis’ booth (#118) at the Spanish Pavilion will showcase how the launch of a new product called Sippo hub, an enterprise-grade server that enables companies with customer-care applications based on multimedia real time communications to defeat the challenges of digital transformation while keeping the existing call center infrastructure.

Sippo hub provides prebuilt use cases and modules and an open API/SDK to support/build tools like video ID verification, video evaluation, document review, among others.

 

“This means our first participation at the ITexpo East, so this is the ideal place for launching a new product,” explains Iago Soto, Chief Marketing Officer of Quobis  “For us, it is going to be a great opportunity to explain how Sippo is the best architecture to deal with the digital transformation challenge. We want to show to the industry the opportunities that Sippo brings.”.

Companies interested in arranging an appointment with Quobis should send an email to info@quobis.com. To learn more about Sippo , please visit www.quobis.com

About Quobis

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises.

Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller.

Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications

The company is headquartered in Vigo, Spain with partners throughout the world.

Exhibiting at the MWC Barcelona

NEW! Social event: Running meetup on Mon 26th. More info: run.quobis.com

NEW! Social event:  Quobis tapas party on Wed 28th . More info: tapas.quobis.com

Quobis, the leader in real-time communication apps for the web, today announced it will be exhibiting at Mobile World Congress 2018, to be held on February 26 to March 1, 2018 in Barcelona (Spain).

Quobis’ booth (CS60, booth #2) at the Spanish Pavilion will showcase the new portfolio of Sippo for the telco and enterprise market. While the enterprise portfolio will be disclosed at the ITexpo event in Fort Lauderdale two weeks before the MWC, the telco portfolio will have its premiere in Barcelona.

The new portfolio includes the evolution of Sippo WAC is an standard-based network element that hides the complexity behind the real field deployments of the technology, in terms of fragmentation of browsers, devices (including smartphone support), gateways or existing elements in the core network, while offers an API to enable telcos to expose network capacities and help third parties to develop new applications.

An mobile application for telcos will be announced at the show, trying to defeat the challenge that VoLTE, VoWifi or OTT based services means for telcos and carriers.

“Mobile World Congress is one of the largest shows of this kind in the world” explains Elias Perez, Chief Executive Officer of Quobis  “For us, it is going to be a great opportunity to showcase the potential of the web communications for customers and partners. We want to show to the industry the opportunities that Sippo brings.”.

Quobis’ booth will host different two state-of-the-art demos of WebRTC, from customer care enabling tools for the enterprise market to new mobile applications for telcos.

  • LEVERAGING CUSTOMER CARE IN ENTERPRISES: Focused on an enterprise, we’ll show how Sippo can leverage customer care with some examples of processes digitalised. Sippo help to defeat the challenge of digital transformation enabling different use cases like: remote video evaluation, customer ID verification, assistance to navigate, co-browsing and others.
  • TELCO-FOCUSED OTT SERVICES  Thinking on residential users of telcos, we’ll be showcasing how Sippo can complement the OTT/VoLTE strategy of telcos and carriers, providing multi-device support and UI flexibility, while the telco can take advantage of the network capacities and interconnectivity with the IMS/telco core.

Companies interested in arranging an appointment with Quobis should send an email to mwc@quobis.com. Pre-scheduled meeting will be held at the 5L11MR (meeting room in the Hall 5, see map below)

To learn more about Quobis and the Sippo family , please visit www.quobis.com

Booth location

About Quobis

Quobis is a leading European company in the delivery of carrier-class unified communication solutions for telcos and enterprises.
Quobis is well-known as one of the leaders in the deployment of WebRTC technology after being involved in the release of the industry-first application server, called Sippo WebRTC Application Controller.
Today, this element is part of the core network of different telcos worldwide. In addition Sippo is helping enterprises to defeat the challenges behind digital transformation processes using real-time communications
The company is headquartered in Vigo, Spain with partners throughout the world.

Release of Sippo version 3.1

It is been over a year, but Sippo is now a complete matured RTC framework. Not only is able to handle several use cases, this new release comes with the expansion to multiple platforms, some new signaling engines and a robustness background that makes it a serious global actor on the RTC solutions. Also the SDK has matured to being able to cover more platforms and signaling schemas.

Sippo WAC

Sippo WAC provides now a complete clustering structure and the ability to be broken on multiple services, making it a more flexible tool on the architecture design. Now only make it easier to adapt to existing infrastructures, it also provides the ability to scale horizontally being able to support up to 70k concurrent sessions.

Other important improve is the QSS addon, an internal signaling abstraction made to simplify the multiple signaling paradigms proposed by different vendors. The specific vendor signaling is still required on the client side, but this addon allow us to keep the same SippoSDK application running on the call-oriented paradigms and also on the API room-oriented paradigms. This addon also allow Sippo to abstract the push notifications issues to interconnect PSTN/VoIP networks with the WebRTC world on terms of synchronism.

And last but not least, the Safari 11 support. With the inclusion by default on iOS 11, Apple browser is now on the WebRTC game, and Sippo is ready to join it into the party. Full support without plugins or native applications on iOS. Directly on the default Mac OSX and iOS browser. Safari 11 is now on the race.

[DOWNLOAD: Release Notes Sippo WAC 3.1]

 

Sippo Web Collaborator

Following the Sippo WAC and SippoSDK evolution, our UC client, the Sippo Web Collaborator provides on this version a new better look. The simple change from the three-panels UI to the two-panels (integrating the chat on the left side) could be the more visible change, but much more is in the background. On terms of UX and UI a great advance is detected on the firsts moments of the application. The group chat, favourite contacts, and the better integration of the on-call chat are some improves, but there is more.

The meetings are now abstracted being able to use multiple notifications engines (SMS or e-mail). There anonymous rooms are a simpler way to create multi-party calls, the SFU engines with the QSS add-on makes the integration with group calls something natural and comfortable. Also, there are much more customization possibilities with the new interface. Another important element: the session persistence: reload the page and your user will be logged automatically.

As SippoSDK now supports Safari 11 and MS Edge, we can confirm that this version will run on Mac OSX, iOS 11 and MS Windows default browsers. But there is more, now, we have available Sippo Web Collaborator as a native Windows desktop application (UWP: Universal Windows Platform). It will grow the family with the other already existing native applications for iOS and Android.

[DOWNLOAD: Release Notes Sippo Web Collaborator 3.1]

 

Sippo Click to Call

The Sippo Click to Call uses now the SippoSDK as the main tool for anonymous usage of the Sippo WebRTC platform. New uses cases are now possible and multiple improves are ready to be used. As the canvas overlay: we can now add anything to being overlaid on the customer view. So we can place now, for example a 3D object over the place focused by the customer.

The onboarding use case lead us to create integrations to deliver the complete solution as a bundle. So OCR integrations, omni-platform requirements, complete or partial recording and unattended alternatives are now at the Click to Call field of action. All under the Sippo WAC umbrella.

New features and options are now available as we merge SippoSDK with the Click to Call API. Now it is possible to create a call only with screen-sharing, linking an existing audio session with a co-browsing or sharing-desktop session. You can select to start without video, with specific cameras, using full-screen remote video (for context evaluation)… etc. At a plus, you can use SMS notification to reach customers in order to start RTC sessions.

SippoSDK supports now Safari 11 natively and MS Edge. This is especially important on this product where most of users are anonymous and do not install anything previously on their phones. Now, the native support improves the customer experience because for Apple and Win environments, it is, in fact, Click… to call.

[DOWNLOAD: Release Notes Sippo Click to Call 3.1]

reTHINK project concludes with excellent results

After thirty months of work and excellent collaboration, the reTHINK consortium have reached the end of this successful project. The main goal of reTHINK was to design and prototype a new Web-centric P2P Service Architecture enabling dynamic trusted relationships among distributed applications called “Hyperties” that support use-cases beyond commoditized telephony such as contextual and social communications, M2M/IoT and content oriented services. This project will enable any type of service delivery through specialized end-to-end network quality commitments, powered by specialized P2P and/or Cloud services (delivered as SaaS, PaaS or IaaS). As a result of the project, there is a framework available that provides the tools to build a global real-time decentralized communication infrastructure where services are inherently interoperable.

Quobis contributed to the design and implementation of this framework and also to the demonstration of a set of use cases based on the framework. The participation in the use cases of the project also helped to identify some opportunities in new and existing markets. In this sense, Quobis —in cooperation with Deutsche Telekom, Fraunhofer FOKUS and Eurescom— aim at commercialization results of reTHINK in the context of smart city applications.  The German cities of Hamburg and Berlin have indicated interest in building a smart city application based on the Hyperty concept. The latter reTHINK partners are looking for additional funding to proceed on hardening reTHINK developments towards a large-scale commercial deployment, and to add additional features based on the cities’ needs.

Meanwhile, Quobis aims to integrate some of the project results in its current WebRTC solutions portfolio, concretely as part of the Sippo solution which is mainly targeted to service providers, both designing Sippo features to integrate new services based on reTHINK results, as updating Sippo APIs to allow the integration of Hyperty-based services in IMS networks.

Outcomes from our participation at the NEM Summit

We had the chance to explain the role of WebRTC (and Sippo) at the last NEM Summit in Madrid (Spain). WebRTC is the appropriate technology for quick deployment of services that want to add some type of interaction with the users. After explaining the core characteristics of the technology, from the point of view of user applications, we were explaining some of the use cases where it fits:

  • Video calls from legacy TV
  • Live contributors
  • Interactive TV
  • Social TV
  • Gambling and betting
  • Electronics Sports
  • Hospitality services

Some of these slides are available in this webinar:

WEBINAR: WebRTC for TV broadcasting and online streaming

 

With more that 120+ attendees and 40+ speakers, some of the presentations were really interesting. This is the case of Doug Williams from BT, that was explaining a really interesting project called 2immerse

Home page

With the idea to improve the social relations sharing content, more or less related to our Social TV environment.

 

Another interesting presentation came from UPM (Polytechnic University of Madrid) via Pedro López Velasco with an interesting presentation on HbbTV 2.0.1 and how is promoting interactivity with the content, so it’s providing a network-oriented proposal competing with our approach based on WebRTC.

 

Finally we’d like to remark the presentation from VTT and the FLAME project, with an interesting architecture to promote new services for the media ecosystem.

Buy vs build dilemma with Sippo

Sippo is the name of a WebRTC product family authored by Quobis which includes the following products:

  • Sippo WebRTC Application Controller (or Sippo WAC): the server which provides the services.
  • Sippo WebRTC Apps: reference web applications which leverage the main features provided why the WAC. Two current application available:
    • Sippo Web Collaborator: Reference enterprise WebRTC softphone
    • Sippo Click To Call: Reference customer contact WebRTC softphone

While the Sippo WAC is the element that manage all the complexity for launching the service, like:

  • Multi signaling mechanisms
    • SIP over WebSockets (RFC 7118)
    • JSON over WS APIs
    • REST-based APIs
  • Identity Management
  • User provisioning
  • Security Control
  • Policy Control
  • Statistics and logging
  • Address book synchronization
  • Browser abstraction layer

The applications are build on top of SippoJS, a Javascript API that is downloaded to the user’s browsers, thus containing all the signaling stacks and WebRTC media API calls

SippoJS API supports a complete set of signaling stacks, including both standards-based and vendor-specific ones. That means that the applications built on top of the SippoJS API are capable of communicating with different gateways from different vendors without changing the code. That is one of the benefits of using SippoJS API as it hides the complexity of the underlying signaling plane and provides a single and simple-to-use javascript API to the applications.

An example of pre-built application is Sippo Web Collaborator, a fully-featured corporate client with advanced capabilities that works with the Sippo WAC, with key features like:

– Rich communications suite that support different unified communication methods with no need to install or update anything in the user devices.

– Features to manage seamless integration with existing NGN, IMS or VoIP networks of services providers or enterprises.

– APIs to manage user provisioning, OSS and BSS.

– Carrier-class high availability solution with fully standards based features.

– Also available as application for smartphones.

 

But in some scenarios, this type of pre-build applications is not enough as customer as demanding some specific features like fully-integration on existing mobile applications or third party applications like agents suites  of contact center platforms.

Using the Sippo building-blocks is the best way to accommodate the flexibility that the customer is demanding to and effective time-to-market strategy, as you will take advantage of code, modules and functionalities that have been developed previously.

To learn more about the different possibilities to have your application ready-to-use, please ask you representative at Quobis.

WEBINAR: Digital transformation and customer care

On Wednesday December 13th, 2017 Quobis was speaking for 30 minutes about Digital Transformation and Customer Care.

Large enterprises and consulting companies are facing different challenges related to the digital adoption during the last years. Some initiatives to transform business processes and activities has been announced based on the adoption of digital technologies.

The focus of this webinar was how to create new growth opportunities in the Digital Transformation space and our main lessons learnt.
MODULE 1. Sippo as a digital enabler
– Intro to WebRTC
– Key functionalities for the digital era
– Multi-device support
– Integration with enterprise assets
– Application to customer care
MODULE 2. How Sippo improves digital customer care
– Video evaluation: how video assesment helps utilities, insurance companies, telcos, etc.
– Web browsing assistance: eCommerce support, In-app support, cobrowsing.
– Document sharing: bill review, contract review, etc.
– Remote ID verification: customer  onboarding, card activation (SIM, credit,…), access to critical information
 

Using WebRTC to enable video live contributors

WebRTC is making possible new use cases in different markets. The possibility to use the native capacities of browsers to making video calls, with no need to install anything, is really convenient when you want to deal with sporadic users, those who need to provide their video just occasionally.

 Sippo makes possible to add live contribution to broadcasters and streaming services.

 

Imagine you are attending an event and a broadcasters wants to get your feedback, just to have an interview with you. Thanks to Sippo and WebRTC it’s going to be really easy. Just need to receive an email or SMS with a web link. Clicking in this link, it’ll pop up and you’ll be ready to share your own video.

This can work in all the devices and networks, with no need to worry with the elements of the users. In most of the scenarios is going to work directly, with no need to install or update anythere in your device.

This is the easiest way to add video contributions to live events, specially in those scenarios where you need to deal with sporadic contributors that are not internal employees of the company, thanks to the fast adoption of this solutions.

Ask to your representative from Quobis about what’s needed to evaluate this use case and how to integrate with your existing elements.

Mutua Universal uses Sippo for its eHealth service

Quobis, a leading European company in the delivery of carrier-class unified communication solutions, announced today that Mutua Universal has integrated Sippo WebRTC Application Controller into its unified communication platform.

Mutua Universal is a mutual society partnering the Social Security that provides economic and healthcare  services to more than 1,346,000 customers in Spain with more than one hundred branches and 1,800 employees. The organization, pioneer in introducing telemedicine into Spain, has an application to communicate customers from branches of the company with expert doctors in other locations that were willing to migrate to WebRTC to reduce communication delays and improve voice and video quality.

“We have selected Sippo WebRTC Applications Controller as an orchestrator to build or video communication tool using the rich set of APIs that it exposes. We finally chose Sippo for its flexibility to integrate with our existing elements, reducing the time needed to have the service up and running in the production environment.” said Jordi Calvo Director of Technology in Mutua Universal.

“We are very happy to work with a health company like Mutua Universal, as WebRTC and Sippo are bringing new possibilities to health and insurance companies” said Iago Soto, VP Marketing, Quobis.”Digital transformation via videoconferencing with patients and doctors is reducing both idle time and expenses. Sippo is addressing different use cases for telemedicine and internal communications in hospitals and insurance companies”

Sippo, with its proven architecture of API’s and interfaces, brings to the market a rich set of features which orchestrates the deployment of WebRTC solutions, as for example the integration into existing legacy networks, integration with existing platforms in enterprises and telcos, including NGN and IMS architectures, multi-gateway support, multi-browser abstraction layer, advanced security mechanisms, N, web authentication, gateway load-balancing, troubleshooting or audio/video forking. Sippo can run on any device, operating systems or browser or as an application in Android and iPhone.


About Mutua Universal

Mutua Universal, Mugenat, mutual society partnering the Social Security, nº 10, is a non-profit, common-law trust of companies, legally constituted as a Social Security partner with the joint liability for the member companies. Mutua Universal provides the services assigned to mutual societies through its own management model, which is geared towards the greatest benefits and based on the principles of universality, excellence, innovation and technology, and proximity.


About Quobis

Quobis is a leading european company in the delivery of carrier-class unified communications solutions with a special focus on security, interconnection and identity management. Quobis is headquartered in Vigo (Spain) with partners throughout the world and can be found online at www.quobis.com

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Insights from the LTE voice summit

A Quobis delegation was exhibiting our Sippo solutions at LTE Voice Summit held in Amsterdam. Most of the telcos and MVNOs attending the show have already deployed VoLTE, VoWiFi or had it in their roadmap for the next twelve months, so it looks like the technology is on the right way to completely migrate the “old” voice to the new IP plane.
 
On the other hand, we heard some telcos complaining about the device interop issues so there is still room until we see VoLTE running in every device. On the other hand, almost no telco is now deploying 4G voice on non-smartphone devices, which opens up a opportunity for Sippo to extend the IMS voice service to sim-less devices such as tablets, smart watches, set-top-boxes and of course the connected-car.
Find below the video we showcased there:

 

More information about the role of WebRTC and Sippo in VoLTE can be found in this webinar:

 

Stay tuned!

“Partner Day 2017” for remote attendees

On Wednesday, November 15th, 2017 we’ll be having a webinar for those partners who weren’t able to join the “Partner Day 2017” in Madrid (Spain).

Topics covered will be the same, with space for questions in each section, and general ones at the end of the webinar. Time for each section is available in the agenda to help you to join in the topics of your interest. Please, register in the registration form below.

 

Date/ Wednesday,  November 15th

Agenda/

14.00  (CEST)
Section 1: Where is the opportunity for Sippo? (15 min).
Section 2: Sippo WAC and Sippo Apps introduction (30 mins) Basic concepts. Architecture and roles. Installation and configuration. Troubleshooting.
Section 3: Sippo features (15 mins). Feature list and implications. Scenario support.

15.00 (CEST)
Section 4: Market opportunity (30 mins). Enterprise communications. Customer care. Role of telcos.

15.30 (CEST)
Section 5: Release v3.1 (10 mins). What’s new?. WebRTC Application Controller. Web Collaborator. Click To Call.
Section 6: Demo partner portal (20 mins). Available use cases. Partner admin demo.

Quobis will be exhibiting Sippo solutions at the WEB SUMMIT Lisbon (Portugal)

Quobis announces its third participation in the Web Summit as exhibitor. This event will be held at the FIL Lisbon (Portugal) on November 7-9, 2016.

Web Summit is a technology-industry conference since 2010. The topic of the conference is centered on internet technology and attendees range from Fortune 500 companies to the world’s most exciting tech companies. This contains a mix of CEOs and founders of tech start ups together with a range of people from across the global technology industry, as well as related industries.

The Web Summit is an excellent opportunity to showcase the new version 3.1 of Sippo WebRTC portfolio, that includes an impressive group of new features that improves the potential on Sippo in use cases related with customer care. Exhibiting at the Web Summit makes possible to be in contact with major internet companies and web industry. Visitors to Quobis booth will learn from the experience of Quobis in real field deployments, including relevant use cases on financial and ecommerce verticals.

Quobis works in the WebRTC client applications domain, building web-based communication tools for service providers and enterprises who want to take advantage of all the potential of WebRTC and browsers.  Sippo Click to Call and Sippo Web Collaborator are just two examples of applications with advanced functionalities (call forking, contextual information, interconnection with Network Address Books, etc)  Quobis has already successfully tested these WebRTC applications through the Sippo WebRTC Application Controller in numerous vertical markets, helping their customers achieve revenue-generating use cases.

Sippo WebRTC Application Controller (WAC) is a new product category that manages WebRTC applications, providing seamless integration with existing OSS and BSS in NGN and IMS architectures. SIPPO WAC is fully compliant with the 3GPP reference architecture and includes a number of advanced functionalities including identity management, user provisioning, synchronized contact and address book management, policy control, security control, statistics and integration with a variety of existing OSS/BSS elements in the enterprise or service provider networks.

About QUOBIS

QUOBIS is a leading European company in the delivery of carrier-class unified communication solutions with a special focus on security, interoperability and identity management for service providers and enterprises. QUOBIS is headquartered in Vigo, Spain with partners throughout the world. QUOBIS is well-known as one of the leaders in the standardization and deployment of WebRTC technology after being involved in the industry-firsts implementations and Proof of Concepts in more than 30 countries. More information can be found online at www.quobis.com.

 

Company Contacts:
Yudani Riobó
QUOBIS
+34 986 911 644
yudani.riobo@quobis.com